Teri Sease
Pella,IA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Merchandiser Specialist
Accelerate 360
Pella, IA
01.2023 - Current
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Stocked shelves, racks and cases with new or transferred merchandise.
SPECIALIZED CUSTOMER SUPPORT
W.W. Grainger, Virtual
04.2011 - 10.2022
- Interacted with customers professionally by phone and email to give an excellect experience to create a great partnership
- Found ways to help both the company and customer to ensure all needs
- Were met or gave and implemented ideas to make experiences more seamless
- Handle complex accounts and track codes by using various systems incouding but not limited to SAP, EXCEL, SOE, CRM, etc
SELLER SUPPORT
W. W. Grainger
08.2008 - 05.2010
- Advocated for sellers and provided feedback to enhance selling process for overall improvements
- Assisted sellers with all the accounts in their package and point of contact for their larger accounts
- Helped customers complete purchases, locate items and did all bidsCUSTOMER SERVICE ASSOCIATE
W. W. Grainger
03.2008 - 08.2008
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- EDUCATION check out area clean and organized for efficient service
- Answered customer telephone calls promptly to avoid on-hold wait times.
Installation Manager
Lowes Home Improvment
09.2003 - 03.2008
- Directed teams in installation, testing, start-up and system commissioning tasks.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
East High School
05.1984
Skills
- Of experience optimizing productivity, efficiency and service quality across
- Various environments
- Highly dependable, ethical and reliable support specialist and leader that blends
- Advanced organizational, technical and business acumen Works effectively with
- Cross-functional teams in ensuring operational and service excellence
- Business administration
- Highly Experienced in various
- Workflow planning
- Credit and collections
- Database administration
- Customer Service
- Complex customer relations
- Systems
- Virtual team building
- Excellent detailed oriented
- Stromng oral and written
- Communication skills
- Emergency Service Coordination
- Client Rapport-Building
- Microsoft Excel
- Revenue Generation
- Customer Accounts Management
- Microsoft Windows and Office
- Credit Card Transaction Processing
- Technical Support
- Training Material Development
- Friendly and Patient
Additional Information
- Experienced Office Management and Administration Professional
Timeline
Merchandiser Specialist
Accelerate 360
01.2023 - Current
SPECIALIZED CUSTOMER SUPPORT
W.W. Grainger, Virtual
04.2011 - 10.2022
SELLER SUPPORT
W. W. Grainger
08.2008 - 05.2010
W. W. Grainger
03.2008 - 08.2008
Installation Manager
Lowes Home Improvment
09.2003 - 03.2008
High School Diploma -
East High School
Similar Profiles
Anwar SinghAnwar Singh
Accounts Payable Supervisor at Accelerate 360Accounts Payable Supervisor at Accelerate 360
Debra SquireDebra Squire
Merchandiser at Accelerate 360Merchandiser at Accelerate 360
Hei Ching August YIMHei Ching August YIM
Advertising Specialist - Digital at Accelerate 360Advertising Specialist - Digital at Accelerate 360