Teri Senger
Marion,SD
Summary
Outgoing Admissions Coordinator with knowledge of HMO's, Medicaid and Medicare. Over 2 years of experience in the admissions coordination field. Friendly and hospitable with excellent written and verbal communication skills. Adept at providing facility tours, coordinating and executing the admissions process and coordinating marketing programs. Strong proficiency in customer service and public relations.
Overview
11
11
years of professional experience
Work History
Admissions Specialist II
Avera McKennan Hospital & University Health Center
Sioux Falls, SD
07.2021 - Current
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Answered phones, called prospects and handled initial email contacts for applicants to 2 year program.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Completed admissions duties with timeliness and accuracy
- Reviewed and verified data on all submitted documentation
Server
Texas Roadhouse Restaurant
Sioux Falls, SD
11.2018 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Increased sales significantly by upselling higher-end products to customers
- Bussed and reset tables to keep dining room and work areas clean
Personal Administrative Assistant
Lisa Crandall
Sioux Falls, SD
11.2018 - 10.2021
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Sourced and ordered office equipment and supplies.
Lyft Driver
Lyft
Sioux Falls, SD
04.2019 - 05.2021
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
Account Retention Specialist
Citibank
Sioux Falls, SD
10.2013 - 08.2014
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and failures to learn from previous mistakes.
- Implemented employee incentive programs to promote positive work culture and increase retention.
Education
Associate of Applied Science - Medical Assisting
National American University - Rapid City
Sioux Falls, SD06.1993
Skills
- Registration Processing
- Employee Timesheet Processing
- Reminder Calls
- Records Management Systems
- Cultural Awareness
- POS Transactions
- Customer Loyalty
- Staff Leadership and Direction
- Menu Memorization and Presentation
- Age Verification
- Customer Service and Rapport
- Order Accuracy and Delivery
- Transactions and Cash Handling
- Special Requests and Substitutions
- Team Player
Camping, boating, fishing, reading, scrapbooking
I enjoy the outdoors camping, boating, fishing, bonfires. I love spending time with family and friends, reading and scrapbooking.
Timeline
Admissions Specialist II
Avera McKennan Hospital & University Health Center
07.2021 - Current
Lyft Driver
Lyft
04.2019 - 05.2021
Server
Texas Roadhouse Restaurant
11.2018 - Current
Personal Administrative Assistant
Lisa Crandall
11.2018 - 10.2021
Account Retention Specialist
Citibank
10.2013 - 08.2014
Associate of Applied Science - Medical Assisting
National American University - Rapid City
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