Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teri Skipp

Denton,TX

Summary

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Overview

13
13
years of professional experience

Work History

Family Caregiver

Self
07.2023 - 09.2024
  • Provided end of life care to parent with serious illness.

Customer Service Manager Front Desk

Spires IGA
11.2016 - 09.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.

Default Resolution Specialist

Financial Management Systems
07.2015 - 05.2016
  • Performed skip tracing to locate borrowers and collect on outstanding student debt.
  • Consulted with responsible parties to negotiate repayment plans.
  • Facilitated open communication between clients and internal teams, promoting a positive resolution experience for all parties involved.
  • Followed established company standards and [Type] guidelines in all actions.

Customer Service Collections Representative

CMK Investments Inc.
04.2011 - 07.2015
  • Streamlined collections processes for improved efficiency and faster debt recovery.
  • Maintained accurate records of collection activities, ensuring compliance with company policies and industry regulations.
  • Increased customer satisfaction by promptly addressing and resolving account issues.
  • Established rapport with customers through active listening and empathetic communication techniques.
  • Managed high-volume call center environment, handling inbound and outbound calls professionally and efficiently.
  • Provided thorough documentation of all interactions with customers, allowing for seamless handoffs between team members and accurate account management.
  • Developed tailored payment arrangements to maximize revenue recovery while maintaining customer relationships.
  • Utilized advanced software tools to track account status, prioritize collections efforts, and monitor progress toward goals.
  • Navigated complex collection cases, utilizing effective negotiation skills for successful outcomes.

Education

Certificate - Accounting I & II Bookkeeping

Elgin Community College
Elgin, IL

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Payroll processing
  • Complaint handling

Timeline

Family Caregiver

Self
07.2023 - 09.2024

Customer Service Manager Front Desk

Spires IGA
11.2016 - 09.2023

Default Resolution Specialist

Financial Management Systems
07.2015 - 05.2016

Customer Service Collections Representative

CMK Investments Inc.
04.2011 - 07.2015

Certificate - Accounting I & II Bookkeeping

Elgin Community College

Similar Profiles

CREATE PROFILE
Teri Skipp