Summary
Overview
Work History
Education
Skills
Accomplishments
2020 Legends of Possible Recipient
Timeline
Generic

Teri Stanton

Spokane

Summary

Dynamic Operations Manager with extensive experience at U.S. Bank, excelling in team leadership and process improvement. Proven track record in enhancing customer satisfaction and employee retention while managing budgets effectively. Skilled in problem-solving and audit reporting, driving initiatives that foster a positive work environment and optimize operational efficiency.

Overview

35
35
years of professional experience

Work History

Operations Manager

U.S. Bank
05.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

Operations Manager 4

U.S. Bank
01.2020 - 05.2023
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Branch Operations

U.S. Bank
01.1999 - 12.1999

Worked closely with customers to help resolve any banking issues.

Helped customers to their safe deposit boxes.

Completed wires for customers.

Completed the Quality Assurance packets for the branch.

Cash Vault Supervisor

U.S. Bank
01.1995 - 01.1998

Supervise staff.

Assist with hiring staff and monitoring performance.

Completed required reporting and quality assurance packets

Involved in production, if necessary.

Backed up the manager.

Trained staff on new processes.

Cash Vault Teller

U.S. Bank
03.1990 - 01.1995

Process deposits and orders for commercial and correspondent customers.

Education

Bachelor Business Administration - Finance

American InterContinental University
Online
07-2025

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Remote management
  • Audit reporting
  • Critical thinking
  • Process improvement

Accomplishments

  • Overseeing the Spokane Operations center with 1 exempt and 10 non-exempt staff.
  • Overseeing the Seattle Operations center with 2 exempt and 26 non-exempt staff.
  • Recently, a co-sponsor of the NIE team was a co-lead for many years. The NIE team is responsible for preparing the monthly and quarterly forecasts, explaining any variances, completing the yearly budget for 22 sites, and presenting it to senior management. Responsible for reaching out to sites for variances, working with financial analysis, and any other departments to make sure items are posting correctly. The team has a goal to be within 1% of the plan.
  • Co-lead of the Optimization Team is responsible for optimizing current business processes that lead to more efficient workflows. Some achievements would be eliminating validations for cash & check only deposits, eliminating MBD validation, eliminating the MBD process for coin, standardizing errors, and standardizing guideline processes with other teams. The team works with other areas needed complete the projects. There is collaboration, problem-solving, and conflict resolution involved.
  • Co-lead for the conversion of Vas to eVas. Learned what was different, prepared documentation, trained all 23 sites, and went on-site to assist. Worked with vendors on the changes and differences, if needed, to make sure the system worked as needed. Problem solved and collaborated with multiple areas.
  • Current co-lead working on changing the 22 sites to cloud cloud-based program (eVas to CtC).
  • Cover for the district manager when asked. Attend meetings for and share information with the other sites.
  • Monitor for completion of the required monthly, quarterly reports for both sites.
  • Review the Quality Assurance information for both sites and submit.

2020 Legends of Possible Recipient

U.S. Bank's highest honor for extraordinary contribution.

Timeline

Operations Manager

U.S. Bank
05.2023 - Current

Operations Manager 4

U.S. Bank
01.2020 - 05.2023

Branch Operations

U.S. Bank
01.1999 - 12.1999

Cash Vault Supervisor

U.S. Bank
01.1995 - 01.1998

Cash Vault Teller

U.S. Bank
03.1990 - 01.1995

Bachelor Business Administration - Finance

American InterContinental University

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