Teri Torgerson

• Supervised daily store operations to ensure compliance with company policies and procedures.
• Trained and mentored staff to enhance customer service and operational efficiency.
• Implemented inventory management strategies to optimize stock levels and reduce waste.
• Analyzed sales data to identify trends and drive promotional strategies for increased revenue.
• Developed employee schedules to maximize coverage during peak hours while controlling labor costs.
• Fostered a positive team environment that encouraged collaboration and high performance among staff members.
• Conducted regular audits of store processes to improve accuracy in cash handling and inventory control.
• Collaborated with upper management on strategic initiatives aimed at enhancing overall customer experience.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Supervised guests at front counter, answering questions regarding products.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
• Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
• Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
• Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Reduced operational risks while organizing data to forecast performance trends.

Operations Manager, responsible for ensuring associates are are well trained and customer focused. Unloading trucks, making sure items are in stock, and inventory levels are the correct balance on hand.

District Merchandiser, assisting stores by setting up seasonal merchandise pre counted inventories for 14 stores in my district. Transferring products for distribution, and setting up new stores and food pantries for hurricane relief.

Store Manager, trained in all aspects of managing a drug store including maintaining our profit and losses. Maintained all financials, Trained in loss prevention and store standards including OSHA and and license adherence.

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