Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Teri Vancil

Scottsboro,AL

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Superb Video
08.2018 - 01.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Front End Supervisor

Sears Brands
06.2012 - 11.2018
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.

Assistant Manager

Zales The Diamond Store
01.2012 - 06.2012
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.

Education

Bachelor of Science - Human Resources Management

Athens State University
Athens, AL
12.2025

Associate of Science - Accounting And Business Management

Northeast Alabama Community College
Rainsville, AL
07.2024

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Workload Management
  • Employee Scheduling
  • Customer rapport
  • Policy Enforcement
  • Orientation and training
  • Customer Service
  • Team Leadership
  • Computer Skills
  • Problem Resolution
  • Decision-Making
  • Staff Training
  • Good Judgment
  • MS Office
  • Documentation And Reporting
  • Shift Scheduling

Affiliations

  • Society of Human Resource Management

Timeline

Assistant Manager

Superb Video
08.2018 - 01.2021

Front End Supervisor

Sears Brands
06.2012 - 11.2018

Assistant Manager

Zales The Diamond Store
01.2012 - 06.2012

Bachelor of Science - Human Resources Management

Athens State University

Associate of Science - Accounting And Business Management

Northeast Alabama Community College

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Teri Vancil