TERI VELARDE
Abilene
Summary
Energetic Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
West Texas Rehabilitation Center
09.2021 - Current
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Answered incoming calls, scheduled appointments and filed medical records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Organized patient records and database to facilitate information storage and retrieval.
Administrative Assistant/Receptionist
Ridgeview RV Resort
01.2021 - 11.2021
- Assisted General Manager in carrying out day-to-day organizational tasks within the RV resort
- Responsible for answering phones, managing office operations, and completing general recordkeeping tasks
- Provided customer service by greeting and assisting customers, and responding to inquiries and complaints
- Used ASTRA campground software to make/cancel/amend guest reservations for 146 site RV resort
- Updated office database and spreadsheets to reflect most current information
- Tracked reservations and projected site openings to ensure maximum utilization of resort for long-term availability
- Processed payments for guests/residents using Point of Sale program
- Sent invoices and receipts to guests as needed
Assistant Tower Chief Controller
United States Air Force
01.2001 - 01.2021
- Assistant Lead Controller responsible for observing the course and descent angle of an aircraft via radar and communicating guidance to aircraft for safe landings, including in adverse weather conditions, based on primary radar images
- Evaluated facility training products; scrutinized qualification material identifying 112 errors, realigned products with Air Force and Federal Aviation Administration standards
- Developed and instituted 42 procedural changes and training improvements, eliminating 28 critical errors and 57 work center discrepancies
- Resolved previous management's 2-year oversight, resulting in ZERO facility write-ups for higher headquarters inspection
- Enforced operating procedures/standards through quality assurance review; conducted monthly facility inspections evaluating control practices and application of guiding regulations
Manager, Training and Standardization Evaluation
United States Air Force
01.2001 - 01.2021
- Conducted annual training program reviews, created, scheduled, and administered certification program for 50 personnel in accordance with FAA, ICAO, HN, NATO, and AFI guidance
- Ensured assigned employees were provided correct air traffic control procedures and phraseology to our General Aviation, Law Enforcement, U.S
- Department of Defense, and Foreign Military customers
- Overhauled outdated training program by creating 487 new test bank questions and integrating them into software platform
- Directly monitored random audio sampling and system reviews, conducted annual reviews and updates, and upheld Standard Operating Procedures
- Ensured monthly reporting requirements were completed including controller currency, traffic count operations and Quality Control checks; maintained a system to retain air traffic control logs and records, payroll records, and air traffic control incidents
- Managed the Air Traffic Control training program for 34 personnel by redesigning 6 position training guides to eliminate redundancies and restructured products to be more user friendly, reducing upgrade training time rates by 40% and enabling 52 air traffic control qualifications; upheld 6 facility certifications maximizing manning flexibility by 15%
Tower Watch Supervisor
United States Air Force
01.2001 - 01.2021
- Led, mentored 8-member crew, and managed tower, communication, radar, lighting systems valued at $5M
- Managed 32K annual aircraft operations and provided support to Host Nations, NATO, DoD missions at Air Force most diverse airlift airfield
- Directed the safe and expeditious flow of traffic and managed DoD, AF, and local directives compliance / deployment readiness
- Executor of Department of Defense strategic policies integrated with Federal Aviation Administration (FAA) training, guidance, qualification, and certification programs impacting and enabling 7.3M annual aircraft operations
- Project Manager for the Airfield Operations Data Management System, responsible for governing seasonal, historic, and live operational flight schedules and supported industry-standard data sets
- Introduced realistic problem scenarios and supervised the execution for the development of logical solutions, decision making with reasonable speed, and communicating reasoning for decisions made by the employee-student populace
Education
Associate of Applied Science (A.A.S.) -
Community College of the Air Force
01.2015
Professional Manager Certification - undefined
Community College of the Air Force
01.2018
Skills
- Microsoft Office
- SharePoint
- Microsoft Windows
- Healthcare operations
- Medical record requests
- HIPAA protocol adherence
- Database coordination
- Organizational standards
- Healthcare system navigation
- Payment collection
- Insurance practices
- New hire training
- Program oversight
- Cross-functional teamwork
- Critical thinking skills
- Patient satisfaction
- Patient confidentiality
- Patient relations
- Meeting preparation
- Organizational skills
- Verbal and written communication
- Performance improvement
- Creative problem solving
- Patient records management
- Policy compliance
- Articulate communication
- Attention to detail
- Documentation
- Multitasking
- Customer service
- HIPAA compliance
- Patient care coordination
- Quality assurance
- Appointment scheduling
- Clinical practice operations
- Case management
- Office administration
Certification
- Professional Manager Certification, Community College of the Air Force | 2018
- FAA Control Tower Operator Certification
- Radar Air Traffic Control Certification
- FAA AOV Credential
- Special Experience Indicator (SEI) 357 - Qualified Terminal Instrument Procedures Specialist
- Air Traffic Manager Course
- Advanced Leadership School
Personal Information
Title: OPERATIONS MANAGER | EXECUTIVE LEADERSHIP | TRAINING & OPERATIONS
Awards
- Meritorious Service Medal (3)
- Air Force Commendation Medal (4)
- Joint Service Achievement Medal (2)
- Air Force Achievement Medal (2)
- Air Force Global Strike Command Air Traffic Control Training Achievement Award
Key Contributions
- Operations Management, Served as Subject Matter Expert in ATC operations and program management and spearheaded projects to improve standard operating procedures. Demonstrated leadership in numerous operations by creating support plans, logistical coordination, data analysis, and personnel oversight. Exceptional cross-functional partner, consensus builder, and thought leader in driving transformation and scaling operations; a reputation for establishing cultures of excellence and inspiring diversified groups.
- Training & Development, A versatile and innovative management individual who is skilled at seeing the 'big picture' while able to focus on the details through the entire process. Demonstrated ability to assimilate to new ideas, concepts, methods, and technologies. Dedicated and innovative team builder with a superior work ethic.
- Leadership, Created programs by adapting technology and best practices that aligned with the scope and vision of the organization to promote successful daily operation and completion of the tasks.
Timeline
Patient Care Coordinator
West Texas Rehabilitation Center
09.2021 - Current
Administrative Assistant/Receptionist
Ridgeview RV Resort
01.2021 - 11.2021
Assistant Tower Chief Controller
United States Air Force
01.2001 - 01.2021
Manager, Training and Standardization Evaluation
United States Air Force
01.2001 - 01.2021
Tower Watch Supervisor
United States Air Force
01.2001 - 01.2021
Professional Manager Certification - undefined
Community College of the Air Force
Associate of Applied Science (A.A.S.) -
Community College of the Air Force
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