Summary
Overview
Work History
Education
Skills
Typing Speed
Timeline
Generic

Teri Williams

Pittsburg,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Human Resource Process Representative II

Sutter Health
07.2017 - Current
  • Onboard New Hire and Inter Affiliate Transfers
  • Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions
  • Provides customer services to Manager, Recruiters and Local HR
  • Assist New Hires with their onboarding process through Workday
  • Review Background Checks
  • Conducted primary source verifications such as background checks and board certifications

HR Data Team Member

Robert Half
05.2016 - 07.2017
  • Used computer software, OnBase, to store and retrieve data
  • Work with other Service Delivery Team; Benefits, Compensation, Payroll etc
  • Managed and organized documents for data entry tasks
  • Evaluated source documents to locate needed information
  • Disturb Service Requests in Salesforce to appropriate Team Member’s affiliate
  • Corrected data entry errors to prevent duplication or data degradation
  • Conducted primary source verifications and board certifications
  • Complete weekly I-9 Audits and PSV Audits

Grievance & Appeals Coordinator (Short Term Project)

Health Net Federal Services
06.2015 - 09.2015
  • Investigated and resolved Veteran’s complaints, appeals and provider disputes
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures
  • Maintained confidentiality of Veteran's finances, records, and health statuses
  • Process, research and resolved Veteran’s disputes as assigned in an timely manner
  • Matched authorization forms to claims & Research and verify approved and denied claims.
  • Coordinated with senior specialist to compose appeal responses
  • Checked documentation for accuracy and validity on updated systems

Data Entry- Eligibility Specialist (Short Term Project)

Maximus
12.2014 - 06.2015
  • Prepare source data for computer entry by compiling & sorting information
  • Process members documents by reviewing data for deficiencies
  • Resolved discrepancies by using standard procedures
  • Maintain data entry requirements by following data program techniques & procedures in CRM
  • Secured information by completing data backups.

Financial Cash Control Analyst

Xerox
08.2013 - 08.2014
  • Responsible for processing AR at the request of different entities
  • Research and respond to provider inquiries related to their weekly check writes
  • Reissue of Warrants, Return Warrants and Refund Warrants/ Live checks
  • Analyze and calculated AR based on Withhold percentages or settlements
  • Enter information into CRM.

Provider Services & Dispute Resolution (Short Term Project)

Blue Shield of California
06.2012 - 06.2013
  • Reviewed requested Medical Records in Facets
  • Verified and updated Appeals in Facets utilizing V-lookups and Pivot Tables
  • Handled all Medicare & Medicaid claims, Commercial & Healthy Families
  • Processed Referrals and updated Providers contracts
  • Research, resolve and response to provider inquiries verbally or in writing format
  • Checked credentialing status using iObserver
  • Knowledge of Medical Terminology.

Education

Associate of Applied Science - Pharmacy

US Career Institute
Fort Collins, CO
01.2025

Non-Degree Program - Medical Adminstration

Heald College
Hayward, CA
05.2005

High School Diploma -

Pinole Valley High School
Pinole, CA
06.2000

Skills

  • MS Word
  • Excel
  • Outlook
  • OneNote
  • Workday
  • Echo
  • Lawson
  • Taleo
  • Background checking
  • Outbound calling
  • Work authorizations
  • New hire orientations
  • Candidate tracking
  • New hire paperwork processing

Typing Speed

70WPM

Timeline

Human Resource Process Representative II

Sutter Health
07.2017 - Current

HR Data Team Member

Robert Half
05.2016 - 07.2017

Grievance & Appeals Coordinator (Short Term Project)

Health Net Federal Services
06.2015 - 09.2015

Data Entry- Eligibility Specialist (Short Term Project)

Maximus
12.2014 - 06.2015

Financial Cash Control Analyst

Xerox
08.2013 - 08.2014

Provider Services & Dispute Resolution (Short Term Project)

Blue Shield of California
06.2012 - 06.2013

Associate of Applied Science - Pharmacy

US Career Institute

Non-Degree Program - Medical Adminstration

Heald College

High School Diploma -

Pinole Valley High School

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