Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teria Brown

Las Vegas,NV

Summary

I'm a motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Hardworking Guest Room Attendant with excellent housekeeping and maintenance skills. Versatile worker performs various cleaning tasks such as vacuuming carpets, replacing towels and linens and disposing of waste. Experienced with interacting with customers and cleaning common areas and hallways.

Overview

11
11
years of professional experience

Work History

Guest Room Attendant

The Plaza Hotel
Las Vegas, NV
11.2022 - 06.2023
  • Cleaned bathrooms including sinks, showers and tubs, toilets and floors.
  • Replenished bathroom supplies such as towels, soaps, shampoos and conditioners.
  • Ensured guest rooms were clean and comfortable, changed linen and restocked amenities.
  • Vacuumed carpets and dusted furniture in each guest room prior to checkout.
  • Maintained a professional appearance while on duty by adhering to uniform standards.

Representative

TTEC
Las Vegas, NV
07.2020 - 11.2022
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Consistently met daily performance goals set by management team members.
  • Greeted customers and responded to inquiries in a timely manner.
  • Advised management on changes needed in policies and procedures that would improve the organization's ability to detect and prevent fraud.
  • Monitored transactions involving large sums of money or those that appear out of character for a particular customer and client.

Shift Leader

Taco Bell
Las Vegas, NV
08.2018 - 07.2020
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Checked orders for quality and completeness.

Guest Room Attendant

Soleil Management LLC
Las Vegas, NV
06.2019 - 12.2019
  • Cleaned bathrooms including sinks, showers and tubs, toilets and floors.
  • Replenished bathroom supplies such as towels, soaps, shampoos and conditioners.
  • Ensured guest rooms were clean and comfortable, changed linen and restocked amenities.
  • Maintained a professional appearance while on duty by adhering to uniform standards.

Direct Support Professional

Mentor Network
Signal Hill, CA
01.2015 - 08.2018
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Assisted in planning and implementing recreational activities for participants.
  • Provided guidance and support to ensure safety of individuals served.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.

Cashier

Taco Bell
Los Angeles, CA
04.2012 - 01.2015
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Monitored food quality standards throughout shift.
  • Assisted other team members when needed during busy times.
  • Prepared orders quickly and accurately according to customer specifications.
  • Received payment by cash, credit cards, gift cards, or automatic debits.

Education

High School Diploma -

Dominguez High School
Compton, CA
06-2007

Skills

  • Basic maintenance
  • Guest Relations
  • Safety awareness
  • Corporate Compliance
  • Task Delegation
  • Materials Storage
  • Inventory Control
  • POS Systems
  • Customer Assistance
  • Payment Processing
  • Customer Service
  • Paperwork Processing
  • Telephone reception
  • Customer Support
  • Customer Relations
  • Reliability

Timeline

Guest Room Attendant

The Plaza Hotel
11.2022 - 06.2023

Representative

TTEC
07.2020 - 11.2022

Guest Room Attendant

Soleil Management LLC
06.2019 - 12.2019

Shift Leader

Taco Bell
08.2018 - 07.2020

Direct Support Professional

Mentor Network
01.2015 - 08.2018

Cashier

Taco Bell
04.2012 - 01.2015

High School Diploma -

Dominguez High School
Teria Brown