Teria Thomas
Hanahan,SC
Summary
Proven track record in enhancing customer relationships and financial transaction efficiency, notably at Wells Fargo. Excelled in leveraging financial software and customer needs assessment to exceed sales targets and streamline operations. Mentored teams for peak performance, achieving significant improvements in service delivery and inventory management accuracy.
Overview
10
10
years of professional experience
Work History
Bank Teller
Wells Fargo
02.2023 - 07.2024
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Assistant Manager
Windsor Fashions
03.2014 - 06.2018
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Certified Nursing Assistant - Nursing
Fort Dorchester High School
North Charleston, SC05.2014
Skills
- Financial software
- Customer Relationship Management
- Customer Needs Assessment
- Financial Transactions
- Cash counting
- Deposit and withdrawal management
- Accounting systems and software
- Night and safe deposit procedures
- Compliance, banking laws and regulations
- Financial Advising
- Financial services
- Cash Handling
Timeline
Bank Teller
Wells Fargo
02.2023 - 07.2024
Assistant Manager
Windsor Fashions
03.2014 - 06.2018
Certified Nursing Assistant - Nursing
Fort Dorchester High School
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