Teria Tucker
Austin
Summary
Dynamic administrator with proven expertise at BMC West in optimizing office operations and enhancing customer satisfaction. Skilled in data entry and conflict resolution, I successfully implemented a customer feedback system that improved service delivery. Recognized for meticulous recordkeeping and fostering strong relationships, driving productivity and cost savings across departments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Administrator
BMC West
03.1995 - 12.2010
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Reduced overhead costs through careful budget management and resource allocation.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Customer Service Representative
B.C Harris Publishing
08.1992 - 12.1994
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
High School Diploma -
A.S Johnston High
Austin08-1990
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- Conflict resolution
- Problem-solving
- Mail handling
- Supplies ordering
- Multi-line phone systems
- Policy writing
Timeline
Administrator
BMC West
03.1995 - 12.2010
Customer Service Representative
B.C Harris Publishing
08.1992 - 12.1994
High School Diploma -
A.S Johnston High
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