Summary
Overview
Work History
Education
Certification
Key Expertise Technical Skills
References
Timeline
Generic

Teriah Crabtree

Fairfax,VA

Summary

Innovative, dynamic and detail-oriented public health professional with over six years specialized experience in healthcare administration, health promotion, research, community outreach, patient education, data management (EMR, Tableau), process improvement, budgeting and customer service. Ability to create new opportunities within healthcare and locate resources to fill a niche. Proven success with assisting physicians with patient evaluations and procedures, providing excellent patient care. Excels in interpreting large data metrics to make tentative decisions and communicate complex analytic information to internal, external, and public audiences. Demonstrated effective organizational and interpersonal skills with senior leadership. Demonstrated success in managing complex administrative procedures efficiently and effectively. Able to work in fast-paced environments while always maintaining calm, productive demeanor. Excellent presentation skills, relaying information through oral briefs and written reports. Strong interpersonal abilities; work well with individuals at all organizational levels. Well organized, completing many projects at once while attending to all details. Highly adaptable, thriving on challenges and excelling in new environments. Good understanding of financial, accounting and/or banking principles.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Physician Practice Team Lead

Inova Fairfax Hospital
  • Collaborated with Managers, Director of Outpatient Practices, President, and Vice President of Neurosurgery Department to establish common standards and process improvement
  • Established and maintain positive working relationships with every point of contact to the practice by exemplifying 'Patient Always'
  • Analyzed client project processes, systems, and administrative procedure, developing improvement recommendation presented by key senior stakeholders
  • Consolidated and integrated operational documentation, eliminating redundancies and using concise language to improve accessibility to patients
  • Built a rapport with patients and their families
  • Provided quality and a sense of security to the patient by using excellent verbal communication skills, patience, empathy, and knowledge of hospital policy and procedures
  • Created and implemented a Workque to be used for surgical scheduling through EPIC EMR
  • 98% success rate with majority of provider placing orders to be routed to the scheduling team
  • Maximized opportunities within the patient support network through advocacy on behalf of the patients and families
  • Increased effectiveness within the surgical department by developing methods for patient-centered care
  • Created materials to educate new and current employees on surgical scheduling process and provided in-person training for 3 weeks to enhance the spine program
  • Assisted hospital patients with the completion of the application process for any applicable governmental medical assistance program
  • Implemented new training policy for employees to help decrease the turnover and performed a variety of tasks involving administrative and analytical with a 98% success rate
  • Lead practice staff in a professional and competent manner
  • Provided a positive working environment within the practice
  • Improved and developed processes and integrate them into daily operations
  • Conducted benchmark analyses, developed conclusions, generated strategic recommendations, documented findings, author client presentations, and ensured the timely and successful execution of deliverables
  • Screened and conducted initial staff interviews per management guidelines
  • Completed assignments and projects meticulously within tight deadlines and with minimal supervision
  • Collaborated with related departments such as Physician Billing, Patient Financial Services, and Medical Records to identify opportunities for financial improvement
  • Optimized operations by assessing and managing the practice infrastructure per Imaging (IMG) and practice guidelines in collaboration and per direction of IMG leadership
  • Monitored patient volumes, patient access, and level of patient services to ensure patient satisfaction
  • Overseen and monitored performance of front-end Revenue Cycle functions (i.e
  • Insurance verification, registration, co-pay collection, and charge entry) to ensure compliance with sound accounting practices
  • Participated in strategic planning, cost reduction, and revenue enhancement activities
  • Organized clinic operations to maximize efficiency and effectiveness of operations
  • Minimizes/managed patient wait times while monitoring physician productivity levels.

Brain Health Program Manager

Inova Fairfax Hospital
10.2021 - Current
  • Demonstrated communication, collaboration, partnerships, and key community involvement to ensure excellent programs for customers and the community
  • Assisted management by providing input with the development and implementation of strategic policies and procedures
  • Served as a clinical expert and a team leader for all clinical staff in the outpatient environment
  • Maintained expert knowledge in my specific field and identified national trends as they apply to the population served to establish needs and program priorities
  • Managed starting and developing the program to ensure maximum effectiveness, including development, organization, scheduling, marketing, budgeting, and implementing programs efficiently
  • Developed new initiatives to support the strategic direction of the organization
  • Provided oversight of daily clinical operations, workflow, productivity, and training to outpatient clinical team members
  • Created presentation for The Joint Commission on ICPH Sleep Program at Inova Fairfax and Inova Alexandria Hospital
  • Completed Workforce Wellbeing Scorecard through the American Heart Association to evaluate and look at gaps in culture of health and well-being within the organization
  • Increased awareness among community members, providers, patients, and caregivers about cognitive decline through education
  • Communicated with clients and other stakeholders to gain community support for the program and improve the program
  • Planned, developed, implemented, evaluated, and monitored the budget to meet needs of program
  • Targeted potential grant, funding and/or revenue sources
  • Wrote applications and proposals to support new and ongoing programs
  • Evaluated Service Provider metrics and Key Performance Indicators (KPI)
  • Deep understanding of Performance report
  • Lead the development and execution of the brain health program
  • Worked in collaboration with our executive leadership, neurologist, and neuropsychologist in the Neuroscience department through the planning and development cycle
  • Attended national conferences, workshops, seminars, and CME programs to maintain expert knowledge of trends and advancement within healthcare
  • Influenced decision making through effective presentation of findings with various stakeholders, including community-based partnership
  • Assisted in facilitating a 9-week Effective Strategies Program with Insight Memory Care
  • Created appropriate reports to effectively communicate program outcomes and successes for internal and external promotion and requirements
  • Developed products and marketing strategies to promote the program, increase participation and ensure effectiveness
  • Developed a program evaluation framework to assess the strengths of the program and identified areas for improvement
  • Demonstrates excellent communication, interpersonal, facilitation, and team building skills to build a world-class team
  • Used 30/90 day conversations to ensure recruitment and retention of excellent staff
  • Maintained all administrative records pertinent to program goals and system-wide policies 100% of the time
  • Provided clear communication to staff through written notices and instructions, staff meetings, email, and other appropriate media 100% of the time.

Supervisory Assistant Budget Analyst

The Excalibur Group
03.2021 - 04.2022
  • Provided administrative data/budget management for various outside vendors registered through Sam.gov
  • Primary point of contact between DOJ and government customers in accounting and accounts payable/receivable
  • Reviewed and keyed in reimbursable documents in UFMS
  • Help assist with reimbursable billing activities
  • Make sure there are enough funds on various contracts
  • Assisted with open obligation certification (OOC) for quarterly closeout by validating open obligation, analyzing documents, and making necessary adjustments in UFMS
  • Ensure that documents are scanned and uploaded for review
  • Reconcile and dispute MasterCard purchases for various alias
  • Maintained and process data entry request as such into excel spreadsheet for invoices and checks log
  • Review invoices and data entry
  • Reviewed, processed and submitted certified (JDP) and contract (JIV), Special Masters Request invoices
  • Created and delivered payment disbursement and invoice report distribution weekly to section, deputy, and assistant chiefs
  • Managed and maintained government contracts with various vendors
  • Reviewed and edited contract documents to ensure accuracy and compliance with government regulations
  • Manage work for various government personnel by providing excellent customer service and ensured contracts or assignments were fulfilled
  • Supported the resolution of complex financial inquiries that arise daily
  • Verified check disbursement dates and respond to vendor invoice inquiries
  • Helped vendors track payment that they are unable to find
  • Researched and evaluated the validity of invoice payments
  • Received kudos from an Assistant Attorney General for the State of Washington Revenue Department regarding outstanding effort put forth with working with him and other federal agencies in attempting to resolve a missing payment
  • Provided information and customer service to vendors, resource advisors, financial analysts, and other external and internal customers
  • Check records/files in automated accounting systems on the status of payments and payment dates, and follow-up with operating location
  • Analyzed and examined accounting data and accounts to resolve complex transactions, complaints, or discrepancies
  • Monitored fund balances and maintain records ensuring that funds are managed within allowable constraints
  • Research problems or errors that require reconciling and reconstructing incomplete information
  • Developed, interpreted, and provided explanations of comparative data, ratios, and trends to reflect relationships between specified accounts, different time periods, and costs of different operations
  • Prepared worksheets/reports reflecting the examinations made, discrepancies noted, and the corrective entries required to adjust the accounts
  • Resolved problems as a result of regulatory, procedural, or system changes and their impact on local operations and systems
  • Performed a wide variety of extensive and diverse operations and procedures to support fiscal operations within the year
  • Maintained control of invoices and credits to ensure prompt payment of obligations.

Administrative Assistant

OrthoVirginia
09.2017 - 03.2021
  • Provided administrative, human resources, data management, and patient services support for medical practice with seven locations throughout Northern Virginia
  • Prepared annual budget for 3 office locations
  • Superior ability to research, develop, and implement budgetary strategies designed agreed upon shareholders
  • Conduct research on healthcare grants
  • Organized administrative area and records to coordinate surgery schedule
  • Prepared appointment list by clinic, routing all medical histories to correct clinic
  • Reviewed medical terminology of incoming consults, pre-op orders, and patient cancellations, and incorporate into scheduling workflow
  • Provided outstanding patient support both in person and via telephone, responding quickly to all medical documentation issues, devising immediate solutions when possible, and directing issues to appropriate departments as need
  • Conducted monthly expenditure reviews for appropriated funds and prepared budget estimates for administrative operating programs, including Pain Management and Spine ERAS Program; ensured financial transparency and alignment with organizational goals
  • Compiled budget data from automated eHospital Systems financial management information systems
  • Assess internal administrative procedures including data storage, filing systems, communications, and office procedures
  • Identified redundant or inefficient procedures
  • Recommend and implement improved standard operating procedures, leveraging technology to improve office productivity
  • Served as administrative liaison between medical staff, nursing staff, and patients
  • Facilitate flow of information, assessing issues and referring administrative issues appropriately according to existing organizational structure
  • Received, routed, and handled incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication
  • Collaborated with team members to resolve complex medical support issues
  • Provided expertise and leverage others’ experience to ensure optimum medical services
  • Participated in team meetings, discussing recent issues and emerging precedents to maintain up-to-date knowledge
  • Integral team member in researching and creating job vacancy announcement
  • Developed job analyses to present to office manager
  • Reviewed and assess external candidate qualifications with manager and department supervisor
  • Recognized as consistently fulfilling last-minute tasks while maintaining forward momentum on all regularly scheduled assignments
  • Interpreted and clarified requirements regarding definition of persons authorized to receive or view patient information according to HIPAA regulations.

Education

Doctor of Public Health -

CAPELLA UNIVERSITY
06.2027

Master of Public Health -

CAPELLA UNIVERSITY
06.2021

Bachelor of Science in Community Health - Clinical Science

GEORGE MASON UNIVERISTY
05.2017

Certification

  • Emergency Management Institute: IS-5: Continuous Improvement
  • Chief Diversity, Equity, and Inclusion Officer Executive Program- George Mason University - (1) Develop the strategic plan for DEI efforts; (2) Obtain, direct and manage operational budgets of DEI efforts; (3) Serve as a key member of the C-Suite setting the organizational strategy.

Key Expertise Technical Skills

  • Proficient in data collection, data management, analysis and writing reports in a visually appealing manner.
  • Ability to work in a team environment, independently and always willing to help others.
  • Proficient in process development, program evaluation and briefings.
  • Ability to analyze and create qualitative and quantitative data and performance measures in statistical packages (SPSS, SQL) and spreadsheet software (Tableau/Excel).
  • Proficient in developing and creating surveys in survey tools (SurveyMonkey).
  • Strong stakeholder engagement skills with the ability to effectively collaborate and communicate with diverse range of stakeholders including the public.
  • Strong decision-making skills, project management, problem-solving skills, critical and analytical thinking with the ability to work independently and collaboratively within a team.
  • Experience in working with healthcare datasets to determine optimal outcomes and improvement.
  • Proficient in Microsoft Office Suite, Google docs, Adobe Acrobat Pro, Canvas, Teams, Zoom, SharePoint, ServiceNow, UFMS (United States Fiscal Management System), Deltek Costpoint, EPIC.

References

Upon Request

Timeline

Brain Health Program Manager

Inova Fairfax Hospital
10.2021 - Current

Supervisory Assistant Budget Analyst

The Excalibur Group
03.2021 - 04.2022

Administrative Assistant

OrthoVirginia
09.2017 - 03.2021

Physician Practice Team Lead

Inova Fairfax Hospital

Doctor of Public Health -

CAPELLA UNIVERSITY

Master of Public Health -

CAPELLA UNIVERSITY

Bachelor of Science in Community Health - Clinical Science

GEORGE MASON UNIVERISTY
  • Emergency Management Institute: IS-5: Continuous Improvement
  • Chief Diversity, Equity, and Inclusion Officer Executive Program- George Mason University - (1) Develop the strategic plan for DEI efforts; (2) Obtain, direct and manage operational budgets of DEI efforts; (3) Serve as a key member of the C-Suite setting the organizational strategy.

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Teriah Crabtree