Terica Knox
Memphis,TN
Summary
To obtain a customer service position within a professional company that will utilize my skills, training, and education, offering the opportunity to help the company grow. Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
6
6
years of professional experience
Work History
Property Manager
Gordillo Holdings Management
10.2024 - Current
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained daily reports
- Daily Meetings
- Appfolio, Yardi, Rent cafe
- Introduced prospective tenants to types of units available and performed tours of premises.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Assistant Manager
Envolve Management
09.2022 - 10.2024
- Manage Phone Calls
- Schedule and host tours of apartment models
- Deposit money/Scan money
- Assist future residents with leasing information
- Put in invoices
- Assist residents with maintenance request
- Market Survey
- Marketing
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Leasing consultant
Fogelman
04.2019 - 09.2022
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Schedule and Host tours of Apartment Models
- Assistant Residents and future residents with leasing information and Maintenance request
- Verified tenant incomes and other information before accepting lease applications.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to requests and scheduled appointments for property showings.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
Claim Specialist
Express Scripts (US Tech Solutions Contract)
09.2020 - 06.2021
- Manage member and client expectations related to claim reimbursements
- Evaluate claim submission, and ensure all required information is present and determine what action should be taken.
- Identify exception handling and process per client requirements
Customer Service Representative
Sitel-Work From Home Remotely
03.2019 - 12.2020
- De-escalated problematic customer concerns, maintain calm, friendly demeanor
- Educate customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment polices, and security practices
- Organized client contracts, record, and agendas to strengthen traceability
- Navigate through multiple systems ongoing training and skill development
Education
High School Diploma -
Raleigh Egypt High
05.2012
Skills
- Clear communication
- Customer service skills
- Goal setting
- Working under pressure
- Problem solving
- Resource management
- Teamwork
- Independent work
- Adaptability to dynamic environments
- Enjoying challenging work environments
- Work order monitoring
Timeline
Property Manager
Gordillo Holdings Management
10.2024 - Current
Assistant Manager
Envolve Management
09.2022 - 10.2024
Claim Specialist
Express Scripts (US Tech Solutions Contract)
09.2020 - 06.2021
Leasing consultant
Fogelman
04.2019 - 09.2022
Customer Service Representative
Sitel-Work From Home Remotely
03.2019 - 12.2020
High School Diploma -
Raleigh Egypt High
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