Terica Simpson
5999 Elk Grove Rd Memphis,TN
Overview
5
5
years of professional experience
Work History
McKesson Corporation
Material Handling
10.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Walgreens
Customer Service Associate
06.2021 - 07.2022
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Sonic Drive In
Carhopper
02.2020 - 05.2021
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Memorized orders and maintained 100% accuracy in high-traffic times.
- Streamlined order handoff by effectively communicating with other car hoppers and team members during peak hours.
- Optimized workflow by monitoring drive-in area for arriving customers and promptly greeting them upon arrival.
- Built customer loyalty with friendly, attentive service and a genuine interest in satisfying their dining needs.
- Enhanced customer satisfaction by providing timely and accurate order delivery to vehicles.
- Promoted a safe work environment by adhering to proper food safety guidelines during all aspects of order fulfillment process.
- Maximized productivity during downtime by assisting in cleaning tasks, restocking supplies, or supporting teammates as needed.
- Assisted in training new car hoppers, sharing best practices for efficient service and effective communication.
- Operated headset communication system to take orders quickly and accurately from customers.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Bachelor of Arts - Psychology
University Of Memphis
Memphis, TN05.2026
Associate of Arts - Psychology
Southwest Tennessee Community College
Memphis, TN05.2023
High School Diploma -
Kirby High School
Memphis, TN06.2021
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Volunteer Opportunities
- MAP (Memphis Ambassadors Program) ''All My Children''
- Camp Counselor
Timeline
McKesson Corporation
Material Handling
10.2022 - Current
Walgreens
Customer Service Associate
06.2021 - 07.2022
Sonic Drive In
Carhopper
02.2020 - 05.2021
Bachelor of Arts - Psychology
University Of Memphis
Associate of Arts - Psychology
Southwest Tennessee Community College
High School Diploma -
Kirby High School