Imani Craft
Memphis,TN
Summary
Agile leader with a proven track record in employee training and development. Expertise in organizing daily operations, scheduling, and enhancing customer service efficiency. Strong communicator focused on driving engagement and satisfaction across teams.
Overview
12
12
years of professional experience
Work History
Guest Educator
Enriched Schools
Memphis, Tennessee
07.2022 - Current
- Implemented various teaching strategies to address individual learning needs.
- Promoted positive behavior and engagement strategies to enhance classroom management and student participation.
- Developed engaging lesson plans tailored to diverse student groups.
- Enforced behavior rules and procedures to create a focused learning environment.
- Collaborated with administrators and department members on curriculum planning and assessment methods.
- Established positive rapport with students, parents, and educators through effective communication.
- Communicated student progress, behaviors, and activities to parents and guardians to foster collaboration.
- Delivered constructive feedback on student performance and modified instruction.
Pharmacy Technician
Walgreens
Memphis, TN
11.2018 - 07.2022
- Ensured accuracy and compliance by verifying prescriptions and drug labels, documents, and packages.
- Checked expiration dates on medications to ensure safe dispensing of products.
- Addressed patient inquiries about medications and health topics to enhance understanding and adherence.
- Resolved customer complaints promptly, maintaining professionalism to foster positive relationships.
Team Leader (night)
Sam's Club
Memphis, TN
08.2013 - 10.2018
- Led team in daily operations, streamlining workflow for increased effectiveness.
- Delegated daily tasks to team members to optimize group productivity.
- Clarified roles and responsibilities for staff for employees, providing guidance.
- Cultivated a positive work environment, enhancing collaboration among team members.
Education
Certificate of Technical Studies - Pharmacy Tech
Concorde Career College
Memphis, TN04-2017
High School Diploma -
East High
Memphis05-2008
Skills
- Lesson planning and curriculum development
- Customer service
- Classroom management
- Effective communication skills
- Conflict resolution
- Team leadership
- Problem solving
- Positive reinforcement strategies
- Customer service excellence
- Educator collaboration
- Data communication proficiency
- Time management
- Clerical support
- 42 WPM 10 key
Timeline
Guest Educator
Enriched Schools
07.2022 - Current
Pharmacy Technician
Walgreens
11.2018 - 07.2022
Team Leader (night)
Sam's Club
08.2013 - 10.2018
Certificate of Technical Studies - Pharmacy Tech
Concorde Career College
High School Diploma -
East High