Summary
Overview
Work History
Education
Skills
Timeline
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Tericka Brown

Lithonia,GA

Summary

Accomplished Retail Store Manager with over 5 years of dedicated customer service and a proven track record in retail operations and problem-solving. Excelled at Madrag Clothing Store by enhancing shopping experiences and boosting employee retention through effective leadership. Skilled in advanced computer applications and adept at multitasking, consistently meeting employer's expectations for productivity and efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Retail Store Manager

Madrag Clothing Store
10.2022 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Completed point of sale opening and closing procedures.

Security Officer

PSI
01.2020 - 10.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked and verified photo identification prior to granting facility access.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Checked personnel ID badges and issued temporary credentials to visitors.

Access Investigator Manager

Walmart
06.2018 - 01.2020
  • Documented findings and prepared detailed reports.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Interviewed and interrogated suspects.
  • Stop shoplifting


Customer Service Agent

Ttee/ USAA
11.2015 - 05.2018
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Addressed customer account discrepancies and concerns.
  • Met customer call guidelines for service levels, handle time and productivity.

Store Manager

Family Dollar
08.2013 - 11.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Handle payroll and book keeper.

Education

High School Diploma -

South Atlanta High
Atlanta,GA
05.2014

Skills

-Over 5 years Customer Service

-Strong multi-tasking

-Retail Operations

-Problem-Solving

-Extremely dependable and goals oriented

-Advance computer skills (interne, email, oracle, steaming and typing ) Work Experience

Timeline

Retail Store Manager

Madrag Clothing Store
10.2022 - Current

Security Officer

PSI
01.2020 - 10.2022

Access Investigator Manager

Walmart
06.2018 - 01.2020

Customer Service Agent

Ttee/ USAA
11.2015 - 05.2018

Store Manager

Family Dollar
08.2013 - 11.2015

High School Diploma -

South Atlanta High

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Tericka Brown