Summary
Overview
Work History
Education
Skills
Languages
Timeline
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TERICKA HUBBARD

Cypress,TX

Summary

Focused customer service representative dedicated to meeting and exceeding customer expectations. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Personable and dedicated Customer Service Representation. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Customer Care Representative

Resultscx
Fort Lauderdale, FL
01.2021 - 06.2024
  • Provided accurate, valid, and complete information to customers.
  • Answered customer inquiries over the phone and via email.
  • Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
  • Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Customer Service Representative

Harry and David
Florida, FL
09.2017 - 12.2020
  • Assisted customers with product selection, ordering, billing, returns, exchanges.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

High School Diploma -

Westfield High School
Houston, TX
05-2015

Skills

  • Customer Service
  • Data Entry
  • Payment Processing
  • Inbound Customer Service
  • Order Processing
  • Documentation And Reporting
  • Customer Relations
  • 40 wpm Typing Speed
  • Order Fulfillment
  • Order and Refund Processing
  • Process Improvement
  • Multitasking
  • Understanding Customer Needs
  • Credit card payment processing
  • Customer service excellence
  • Shipping and receiving understanding
  • Transaction Processing
  • Active Listening

Languages

English
Professional

Timeline

Customer Care Representative

Resultscx
01.2021 - 06.2024

Customer Service Representative

Harry and David
09.2017 - 12.2020

High School Diploma -

Westfield High School

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TERICKA HUBBARD