Tericka Marshall
Cypress,TX
Summary
Customer focused professional with extensive experience supporting operations, resolving inquiries, and coordinating service activities across large, high volume environments. Skilled in problem solving, process coordination, and building strong relationships with customers, vendors, and cross functional teams. Known for clear communication, attention to detail, and the ability to maintain accuracy in fast paced, high pressure settings. Adept at analyzing service needs, maintaining documentation, and ensuring positive customer experiences from start to finish.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Regal MultiService & Consulting LLC
Houston, TX
10.2023 - Current
- Customer focused professional with extensive experience supporting diverse teams, coordinating service operations, and delivering timely, accurate solutions to internal and external customers.
- Skilled in managing inquiries, resolving issues, and maintaining high service standards in fast paced and high pressure environments.
- Known for strong communication, attention to detail, and the ability to collaborate across departments to ensure seamless workflow and customer satisfaction.
- Adept at analyzing service trends, maintaining accurate records, and improving process efficiency while fostering positive relationships with clients, stakeholders, and team members.
ERPS CLERK
AC 1st (AECOM)
BAGRAM, AFGHANISTAN
07.2019 - 10.2023
- Provide customer service support for all GCSSArmy activities in alignment with GCSSA End User Manual.
- Assist internal customers by researching parts, resolving inquiries, and ensuring accurate documentation.
- Maintain updates and work orders while following strict safety and compliance processes.
- Perform duties as Shop Stock/Army Maintenance Management Systems Clerk.
- Generate picking tickets, DA Form 3161, and accountability documentation.
- Conduct both scheduled and on the spot inventories to maintain accuracy.
- Prepare reports for serviceable and unserviceable turn ins and coordinate with multiple departments to resolve discrepancies.
SUPPLY SPECIALIST
AC 1st (AECOM)
BAGRAM, AFGHANISTAN
10.2018 - 07.2019
- Provided customer support and coordination for U.S. Army retail supply operations.
- Maintained supply accountability records and ensured timely, accurate documentation.
- Worked closely with multiple departments and customers to ensure fast resolution of material and inventory needs.
- Identified equipment status regarding completeness, serviceability, and accountability.
- Managed the full supply cycle: ordering, receiving, storing, issuing, and maintaining materials.
- Utilized GCSSA and LIW to research, update, and validate inventory information for stakeholders.
Medical Billing Assistant
Encompass Health Rehabilitation Hospital
Humble, TX
04.2015 - 09.2018
- Monitored and maintained patient billing accounts while supporting customers and medical staff.
- Prepared accurate medical claims and coordinated information with patients and insurance providers.
- Researched, corrected, and resubmitted rejected or denied claims, improving reimbursement outcomes.
- Provided customer service by answering questions from patients, clerical staff, and insurance companies.
- Supported rehabilitation therapists with patient care following hospital and regulatory guidelines.
Education
No Degree - Accounting
Texas Southern University
Houston, TXHigh School Diploma -
Del Valle High School
Del Valle, TX05-2002
Skills
- Software & amp; Systems: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), EUM, PBUSE (Operator & amp; Manager Courses)
- Supplier Relationship Management (SRM), IBSCMM, GCSSArmy, LIW, FedMall, IGC, WEBVLIPS
Certification
- Department of the Army Plus (EUM+) Portal
- Department of the Army GCSS- Army Data Mining
- Department of the Army GCSS- Army Property Book
- Department of the Army GCSS- Army Unit Supply
Timeline
Customer Service Representative
Regal MultiService & Consulting LLC
10.2023 - Current
ERPS CLERK
AC 1st (AECOM)
07.2019 - 10.2023
SUPPLY SPECIALIST
AC 1st (AECOM)
10.2018 - 07.2019
Medical Billing Assistant
Encompass Health Rehabilitation Hospital
04.2015 - 09.2018
No Degree - Accounting
Texas Southern University
High School Diploma -
Del Valle High School