Tericka Watt

As a Retail Cashier at K&G, my primary role is to provide efficient and friendly service to customers during their checkout process. I am responsible for scanning items, ensuring that prices are accurate, and processing various payment methods, including credit cards, debit cards, and cash. My goal is to complete transactions quickly while maintaining a high level of customer service, ensuring that each shopper has a positive experience. Additionally, I answer any questions customers may have about sales, store policies, or product availability, creating an overall pleasant and helpful environment.

Beyond the register, I also assist with other store duties, such as restocking merchandise, organizing displays, and helping with store cleanliness. I collaborate with other team members to ensure the store is well-maintained and that products are easily accessible to customers. If there are any issues or discrepancies with pricing or product information, I work with the store management team to resolve them promptly, ensuring that customer satisfaction is always the priority. My role involves a balance of customer-facing tasks and behind-the-scenes support, helping to create a smooth and efficient store operation.

Additionally, part of my responsibility is to encourage customers to sign up for store promotions and loyalty programs, helping them save on future purchases. I make sure to explain the benefits of such programs clearly and answer any questions they may have, ensuring that they fully understand the value. By maintaining a positive and approachable attitude, I strive to build rapport with customers, making their shopping experience at K&G enjoyable and ensuring they leave satisfied and likely to return.

As an intern at Care Alliance, my role involves assisting healthcare professionals in providing high-quality care to underserved populations. I support daily operations by helping with patient intake, scheduling appointments, and managing patient records. I work closely with the clinical and administrative teams, learning how to navigate the complex healthcare system and ensuring that patients receive the services they need. This role allows me to gain hands-on experience in a healthcare setting, while also understanding the unique challenges that arise when providing care to vulnerable communities.

In addition to administrative tasks, I also participate in outreach efforts aimed at improving patient engagement and education. I assist with patient follow-ups, ensure they understand their treatment plans, and help them access necessary resources, such as financial assistance programs or social services. I’ve had the opportunity to collaborate with social workers and care coordinators to address the social determinants of health, which are often barriers to care for many of our patients. This experience has provided me with valuable insight into the holistic nature of healthcare and the importance of connecting patients with a full spectrum of support services.

Overall, my internship at Care Alliance has been an enriching experience that has deepened my understanding of public health, patient care, and community outreach. Through my role, I’ve gained practical skills in healthcare administration, patient communication, and problem-solving, while also learning about the systemic issues that affect access to care. This internship has affirmed my interest in pursuing a career in healthcare and public health, with a particular focus on improving access and equity for underserved populations.

As a Customer Service Representative at Walmart, my primary responsibility is to ensure a positive and seamless shopping experience for all customers. This involves answering inquiries related to store policies, product availability, and services like Walmart's pickup and delivery options. I assist with guiding customers to specific products within the store and offer information about sales or promotions. If a customer has questions about store hours, product features, or current inventory, I aim to provide clear and accurate information to help them make informed decisions.

In addition to providing general customer support, I handle more complex issues such as returns, exchanges, and refunds. When a customer encounters a problem with a product or service, it’s my responsibility to listen carefully, assess the situation, and offer a solution that aligns with Walmart’s policies. Whether it’s processing a return, issuing a refund, or resolving a complaint, my focus is always on ensuring that the customer feels heard, respected, and satisfied with the resolution.

Beyond problem-solving, I also contribute to the smooth functioning of the store by assisting customers with self-checkout stations and providing guidance during peak shopping times. I am trained to handle various forms of payment and ensure transactions are completed accurately and efficiently. Ultimately, my role is to support the overall mission of Walmart by helping customers with whatever they need, making sure they leave the store feeling valued and eager to return.