Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terii Meadows

Colonial Heights,VA

Summary

I am a highly skilled professional with a diverse background in customer service, medical, and technical fields. With extensive experience in these areas, I possess a unique blend of interpersonal, problem-solving, and technical skills that allow me to excel in various environments. In customer service, I have honed my communication and interpersonal skills, providing exceptional service to customers in both face-to-face and remote settings. I am adept at handling customer inquiries, resolving issues, and ensuring customer satisfaction. I am patient, empathetic, and able to adapt to different customer needs and preferences. My medical background enables me to navigate the healthcare industry effectively. I have a solid understanding of medical terminology, procedures, and patient care protocols. I am capable of providing accurate and compassionate support to patients, ensuring their comfort and well-being. Additionally, I have experience in medical billing and coding, ensuring proper documentation and reimbursement processes.

Furthermore, I possess strong technical skills that enable me to navigate and troubleshoot various technological systems. I am proficient in using software applications, troubleshooting hardware issues, and providing technical support to users. I am comfortable with both Windows and Mac operating systems and can quickly adapt to new technologies and software platforms. Overall, my unique combination of customer service, medical, and technical skills allows me to deliver exceptional support and service in a variety of settings. I am adaptable, detail-oriented, and able to work effectively both independently and as part of a team. With my versatile skill set, I am equipped to contribute to the success of any organization and provide exceptional experiences to customers and patients alike.

Overview

5
5
years of professional experience

Work History

HOSTESS

Havana Central
02.2018 - 07.2018
  • Reviewed and periodically updated seating chart to reflect open and occupied seating
  • Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times
  • Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts
  • Maintained organized hostess station and restocked supplies
  • Greeted guests with upbeat and positive attitude and engaged in personable conversation to address seating needs
  • Maintained neat and well-groomed appearance and observed all uniform requirements
  • Set-up and cleared tables at peak times to seat patrons more quickly
  • Seated guests, accounting for special requests and available seating
  • Handled banquet room and patio reservations for private and special events
  • Cleaned and sanitized tables, menus, and dining areas in accordance with company and industry standards
  • Answered the phone to take delivery or pickup orders from callers
  • Used the POS system to process credit card and cash transactions
  • Memorized menu offerings to provide guests with information and specifics regarding daily specials or featured promotions
  • Greeted guests and bade farewell to departing guests, presented menus, and announced the name of the server
  • Assessed seating needs for each party and used Open Table to indicate empty and occupied tables.

RETAIL SALES ASSOCIATE

Victoria's Secret
12.2017 - 12.2017
  • Used POS system to scan customer purchases, calculate prices, and process transactions
  • Restocked front lanes and displays, following established merchandising procedures and standards
  • Processed returns and exchanges in line with store policies
  • Welcomed guests and offered quick assistance to handle diverse needs
  • Assisted with store recovery to maintain clean and organized sales floor throughout shift
  • Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills
  • Promoted credit and loyalty programs during customer interactions
  • Unboxed and restocked merchandise into attractive displays
  • Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
  • Engaged customers and built connections to drive long-term sales
  • Planned efficient sales routes to maximize the number of customers served and incoming revenue.

SERVER/HOSTESS/CASHIER

Tilted Kilt
08.2017 - 12.2017
  • Adhered to all cash handling policies and procedures
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Processed cash register transactions by inputting product costs and giving back change
  • Recognized for providing efficient service with high degree of accuracy
  • Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador.

BARTENDER

Famous Lounge
09.2014 - 02.2016
  • Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions
  • Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards
  • Requested identification to verify patrons are of legal drinking age
  • Replenished garnish trays and empty liquor selections, working with barbacks to maintain consistent supply of ice and glassware
  • Recommended house specials to new clients to boost revenue
  • Crafted beverages from well, top-shelf, and specialty spirits according to menu recipes or patron requests
  • Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques
  • Conducted weekly and monthly inventories to assure an adequate supply of liquor, ice, cups, and other necessities
  • Spoke to customers and recommended specials to build rapport, retention, and customer loyalty
  • Used POS system to process cash and credit card transactions
  • Greeted patrons seated at bar, provided menus, and memorized or recorded drink and food orders
  • Cleaned and sanitized glassware and flatware and stored in bar areas for easy access.

DATA ENTRY CLERK/Accounting Assistant

Halloween Supercenter
10.2013 - 10.2013
  • Transferred data from hard copy formats into computer files and database systems
  • Entered data by inputting alphabetic and numeric information using established procedures
  • Created comprehensive Excel spreadsheets based on large data sets
  • Typed information and data provided by customers, verifying data integrity and completeness for recordkeeping accuracy
  • Preserved data by regularly performing primary and secondary backups
  • Recommended strategies to improve and strengthen job processes for data quality control, retention, and disaster recovery
  • Maintained confidential data concerning employees and health care information in compliance with HIPAA standards
  • Helped staff find and retrieve important information from manual inputs and automatically scanned data
  • Organized, sorted, and checked input data against original documents.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.

Education

Associate of Applied Science - Accounting And Business Management

Bryant And Stratton College
02.2026

Certification in Medical Assisting -

CCWA
Chesterfield, VA
09.2023

Certification in Medical Coder -

CCWA
Chesterfield, VA
07.2022

High School Diploma -

New Brunswick High
New Brunswick, NJ

Skills

  • Analytical thinking
  • Organization
  • Multitasking
  • Planning
  • ICD-10 requirements
  • Procedure coding
  • Skilled team player with strong background
  • Works well independently to handle assignments
  • Quick learner
  • With good computer abilities
  • Guest Engagement
  • Customer Service
  • Bookkeeping

Timeline

HOSTESS

Havana Central
02.2018 - 07.2018

RETAIL SALES ASSOCIATE

Victoria's Secret
12.2017 - 12.2017

SERVER/HOSTESS/CASHIER

Tilted Kilt
08.2017 - 12.2017

BARTENDER

Famous Lounge
09.2014 - 02.2016

DATA ENTRY CLERK/Accounting Assistant

Halloween Supercenter
10.2013 - 10.2013

Associate of Applied Science - Accounting And Business Management

Bryant And Stratton College

Certification in Medical Assisting -

CCWA

Certification in Medical Coder -

CCWA

High School Diploma -

New Brunswick High
Terii Meadows