Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Terik Holley

Terik Holley

Laurelton,NY

Summary

Driven Systems Administrator with nine years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Overview

17
17
years of professional experience

Work History

Systems Administrator Level

Sema4 / GeneDx
05.2019 - 04.2023
  • Administration and troubleshooting expertise for a range of Microsoft OS and Windows Server products
  • FIX message
  • Experience in managing and troubleshooting Office 365 and Azure with Active Directory
  • Strong experience in AWS Cloud Solutions, including EC2, ECS, ELB, EBS, S3, VPC, IAM, SQS, RDS, Lambda, Cloud Watch, CloudFront, Storage Gateway, Cloud formation, Elastic Beanstalk, and Autoscaling
  • Splunk
  • Skilled in managing and configuring all physical and virtual servers up to Windows Servers 2019 and Linux Server
  • Proficient in SQL data manipulation and creating SQL scripts to manipulate tables to resolve issues
  • Strong understanding of HIPAA and privacy laws
  • Administered and configured mobile devices for enterprise users via Office365, Intune Standalone, Hybrid (SCCM integration with Intune), and Azure Directory environments
  • Supported and resolved all issues with Office 365 Online
  • Delivered updates and patches for vulnerabilities of Operating Systems and applications using SCCM
  • Implemented system upgrades and patches, resulting in a 30% decrease in system downtime and a 20% increase in user satisfaction
  • Use SCCM to manage and deploy images and 3rd party applications
  • Deployed virtual machines to virtual networks using the Azure portal
  • Managed Azure AD users, groups, and Azure MFA with Office apps
  • Successfully implemented Okta integration with SAML
  • Support and troubleshoot user access to Okta and app integration
  • Create and manage AWS IAM accounts, buckets, instances, Workspaces, groups, and group policies
  • Responsible for managing all access to data in AWS
  • Aligned the company’s policy with the General Data Protection Regulation (GDPR) and codes of practice
  • Spearheaded the project of upgrading AWS Maria Databases
  • Install One drive and configure automatic sync of system folders for all staff
  • Completed the project to migrate the on-prem data to AWS Cloud
  • Project lead on Storage Made Easy migration with AWS and Active Directory
  • Designed Storage Made Easy folder structure for workflow and data access
  • Provided application support for staff using Storage Made Easy
  • Built and configured Storage Made Easy Install packages for both Windows and Mac Computers
  • Manage SPLUNK user accounts (create, delete, modify, etc.)
  • Create and deploy PowerShell scripts for automation
  • Use ServiceNow ticketing system to track and resolve all issues
  • Proficiently install and configure Cloudberry to enable AWS bucket mounting
  • Efficiently configure and deploy computers, both for PC and Mac platforms
  • Enterprise macOS and IOS administration; with Jamf Pro: managing policies, inventory, deployment, security, and managing recovery keys
  • Support, and troubleshoot the following Apple devices: MacBook Pro, Ipad, Apple Air Watch, Apple TV, Magic Keyboard, and Trackpad.

IT Manager / Systems Administrator Level 3

Union Health Center
04.2018 - 01.2019
  • Mentored the IT team and managed support tickets to meet internal SLA goals on ticket resolutions
  • Provided application support for staff using proprietary applications
  • Delivered Virtual Servers and Desktops using vCenter, ESXi, and Thin-Apps
  • StreamLined both physical and Virtual Servers up to 2016
  • Effectively managed and configured all Veeam Backups to AWS
  • Manage and configure all Acronis backups to Microsoft Azure
  • Create daily and weekly SQL reports for upper management
  • Create SQL scripts to manipulate tables to resolve issues
  • Administered Intrusion Detection System configuration
  • Managed and configured all routers and switches for port manipulation
  • Provide technical XML consulting services directly to the senior management, and staff
  • Administrator of active directory to manage domain users and folder security within the domain
  • (RBAC)
  • Lead the copier replacement project and seamlessly replaced 15 Xerox copiers using PowerShell
  • Created PDQ packages to deploy copier drivers, system, and application updates
  • Accomplished the management of the workstation replacement project with great success
  • Effectively led the Centricity Upgrade project to achieve its objectives with exceptional results
  • Manage, and troubleshoot Centricity EMR Solutions
  • Manage and troubleshoot providers, electronic prescriptions, and Pharmacies
  • Manage and troubleshoot Patient Portal
  • Manage and troubleshoot provider's electronic prescriptions of controlled substances using Imprivata
  • Manage and troubleshoot patient orders of tests
  • Create and manage the provider’s schedule template for appointments
  • Create and manage SharePoint sites for all departments
  • Installed, configured, maintained, and troubleshoot Office 365, and Azure with Active Directory
  • Resolve Email related issues with MS Exchange Online
  • Installed and configure Skype for Business
  • Use Asterisk FreePBX to manage the phone system
  • Use Nagios Monitoring Tool in Linux to monitor all the servers
  • Responsible for running, managing, and troubleshooting Robocall to remind patients of their appointment
  • Use and manage the Zendesk ticketing system to resolve staff issues

Server Administrator Level

America Works
06.2016 - 02.2018
  • Worked up from level 2 – 3 Server Administrator
  • Designed, Installed, configured, and maintained VMware Infrastructure consisting of vSphere, vCenter, ESXi, View, and ThinApp
  • Created, configured, and maintained the Virtual Machines, and installed Guest Operating Systems (OS) such as Windows, and Linux
  • Supported all physical and virtual Windows 2016 and Linux Servers
  • Diagnosed and resolved complex load-balancing issues with Windows 2016 and Linux servers
  • Designed and implemented the Disaster Recovery and Business Continuity plan
  • Successfully completed a Gmail to Office 365 2016 migration
  • Test and resolve Connection Issues to MS Exchange Online
  • Installed, configured, maintained, and troubleshoot Office 365
  • Installed and configured Skype for Business
  • Administrator of active directory to manage domain users and folder security within the domain
  • (RBAC)
  • Configured Group Policy by the organizational unit to use login scripts written in PowerShell to perform installations
  • Install, configure, and troubleshot Kaspersky Endpoint Security and Webroot
  • Use PowerShell Scripts to automate daily backups and notifications, create directories, and move files
  • Backup of the Virtual Machines using Veeam Backup & Replication
  • Used SCCM to create, maintain and distribute Operating Systems and applications to lab computers
  • Administrator of Spiceworks ticketing system to manage, organize, and track issues
  • Successfully completed a Salesforce migration
  • Configured, troubleshot, and trained Salesforce to the staff
  • Created, troubleshot, deleted, or disabled Gmail and Outlook emails
  • Configured, upgraded, and maintained both staff and lab computers on separate networks
  • Configured, troubleshot, and setup up new staff for time clock finger punch
  • Installed, configured, and troubleshot photo ID card printing
  • Installed, troubleshoot, and upgraded proprietary applications used by staff
  • Provided excellent technical support to all users in three locations in a timely fashion
  • Managed and configured all routers and switches for port manipulation
  • Supported, troubleshot, and maintained all technical devices, such as computers, laptops both Windows and Mac, printers, routers, switches, phones…
  • Etc.

Senior Tier_2 Software Support

Sandata Technologies
03.2016 - 05.2016
  • Supported all Proprietary Home Healthcare web applications
  • Provided training to home care agencies on how to use proprietary applications
  • Updated and organized enhancements and bug fixes on the developer’s priority list
  • Oversee all issues reported by Tier 1 and Tier 2 support agents
  • Documented all Issues report by phone or email into the Web tracker ticketing system
  • Provided best practice solutions for the Home Healthcare Industry
  • Analyzed SQL queries built for Crystal Reports
  • Made minor customizable changes to the applications and rules written in Java and JavaScript languages

IT Specialist/System Admin Level

United Metro Energy
08.2014 - 03.2016
  • Provided all levels of technical support to all users in all three locations
  • Managed, troubleshot, and monitored all access across the network and through the firewall by analyzing packets and traces
  • Administered Intrusion Detection System configuration
  • Manage firewall policies and various protocols (HTTPS, FTP, SMTP….)
  • Managed, configured, and troubleshot all VPN and firewall users through the Kerio firewall
  • Supported, troubleshot, and maintained all technical devices, such as computers, Laptops both Windows and Macs, printers, routers, switches, office, and cell phones
  • Provided Windows/Linux server maintenance to maintain stability and maximize performance
  • Supported and troubleshoot Google Chrome, Gmail, and other Google apps
  • Configured Acronis to take daily and scheduled backups of all servers and workstations
  • Upgraded Windows 2005 and 2008 Servers to Windows Server 2012
  • Managed the inventory of all technical devices, and purchase new devices to replenish the stock
  • Administrator of Active Directory to manage domain users and folder security within the domain
  • Configured Group Policy by Organizational Unit to use login scripts written in PowerShell to perform installations and drive mapping to all domain users when logging into the computer
  • Administrator of Spiceworks ticketing system to manage, organize, and track issues
  • Created PowerShell Scripts to automate daily backups, create directories, move files, and troubleshoot Linux Operating System issues
  • Installed, configured, and troubleshoot Symantec Endpoint Protection and Webroot.

Software Support Engineer\ System Admin

Surecomp Services
06.2012 - 08.2014
  • Provided high-level technical support on all proprietary Trade Finance (Banking) web applications in production
  • Made minor customizable changes to the applications and rules written in Java and JavaScript languages
  • Completed installation of proprietary software on workstations, and Servers for central installation using Citrix
  • Assisted the Quality Assurance team with testing all new versions and enhancements on proprietary software before it is released to customers
  • Experienced in working with FIX Protocol, XML messages, and using VeriFIX to perform End-to-End
  • Contributed to software engineering expertise in the development of products through the software lifecycle from requirements definition through successful deployment
  • Used Microsoft Networking Monitor application to monitor all traffic on the network
  • Responsible for generating, delivering, and tracking all proprietary license renewals
  • Made changes to customer's templates written in a proprietary language like HTML
  • Used SQL and Shell scripting, and remote support to resolve customer’s issues
  • Assisted with ODBC configuration
  • Created and managed websites local to the Network using IIS
  • Created, managed, and allowed access to all FTP sites through an active directory
  • Managed the ticketing system to track customer issues and follow internal and external SLA
  • Created a secured wireless network and installed and configured wireless routers and access points throughout the office
  • Supported and maintained servers, modems, and routers
  • Created, maintained, and troubleshoot over 30 virtual desktops using VMware ESXi Architecture hosted on vSphere
  • Managed all domain users and security access as the administrator of Active Directory
  • Configured Group policy by Organizational Unit to use logoff scripts written in PowerShell to clean the physical computer every time a user logoff the computer
  • Troubleshoot and resolve all employee’s technical issues] flowers.com

Software Support Specialist Level

03.2007 - 06.2012
  • Worked up from level 1 – 2 Support specialist
  • Provided mostly remote technical support to florists using proprietary software to send/receive orders
  • Provided website support for SEO and by making customizable changes to florist websites
  • Installed and maintained the Proprietary software
  • Trained florist on how to use the proprietary software
  • Used CRM (Database management software) ticketing system to log each call and outcome of the technical issue
  • Routed tickets to appropriate department(s) and person(s)
  • Troubleshoot Windows and MAC Operating Systems
  • Generated “Start of Day” management report using CRM (Database management software)
  • Produced other management reports to help resolve issues and maintain a smooth flow of business
  • Provided support for iPhones, Androids, and Blackberries used by sales reps
  • Maintained the role of tech lead for escalated issues.

Field Specialist

Global Resources
09.2006 - 02.2007
  • Assisted in the Cat 5 cable and security installation
  • Build the technology infrastructure for TD Bank before the grand opening
  • Technical team leads on the Chase Bank and Bank of America merged
  • Replaced cables, and set up new computers and peripherals
  • Installed and set up the Chase software on the new computers.

Field Specialist

Computer LAN and Group
02.2006 - 01.2007
  • On-Call)
  • Work on call to set up the technology infrastructure and telecommunication systems
  • Troubleshoot the software and hardware of various businesses
  • Installed and troubleshot networked printers
  • Repaired touch screen point of sale systems
  • Programmed and troubleshoot Cisco routers.

Education

Bachelor of Science - Computers and Information Systems

Mercy College

Skills

  • Cloud Management
  • Infrastructure Planning
  • Virtual Machine Operation
  • Set Up Applications
  • Microsoft SCCM
  • Windows Server 2019
  • User Access Management
  • Microsoft Office Suite
  • Mobile Device Management
  • Microsoft PowerShell
  • Build Solutions
  • Team Member Development

Timeline

Systems Administrator Level

Sema4 / GeneDx
05.2019 - 04.2023

IT Manager / Systems Administrator Level 3

Union Health Center
04.2018 - 01.2019

Server Administrator Level

America Works
06.2016 - 02.2018

Senior Tier_2 Software Support

Sandata Technologies
03.2016 - 05.2016

IT Specialist/System Admin Level

United Metro Energy
08.2014 - 03.2016

Software Support Engineer\ System Admin

Surecomp Services
06.2012 - 08.2014

Software Support Specialist Level

03.2007 - 06.2012

Field Specialist

Global Resources
09.2006 - 02.2007

Field Specialist

Computer LAN and Group
02.2006 - 01.2007

Bachelor of Science - Computers and Information Systems

Mercy College

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Terik Holley