Terika Brooks
Starkville,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Seasoned Barber with knack for high productivity and efficient task completion. Specialize in precision cutting, styling techniques, and beard grooming, ensuring clients leave satisfied and well-groomed. Excel in time management, customer service, and creativity to deliver exceptional barbering services.
Resourceful Custodian knowledgeable about unique cleaning procedures paired with deep familiarity of major health codes and standards. Versed in meticulously cleaning and maintaining buildings, grounds and facilities. Strong understanding of chemical liquids and hazardous components.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Custodian/Janitor
The Monarchs Facilities Management Group, LLC
Starkville, MS
02.2024 - Current
- Washes windows and mirrors
- Takes out the trash and recycling
- Wipes down and sanitizes surfaces
- Cleans, sanitizes, and stocks restrooms
- Handles leaf and snow removal as needed
- Follows instructions from the head janitor
- Sweeps, mops, polishes, and vacuums floors
- Mows lawns, waters plants, and removes litter
- Uses common cleaning tools and outdoor power equipment
- Organizes the janitor closet and stores all supplies and tools
- Completes minor repairs, like switching lightbulbs and unclogging toilets
- Notifies the head janitor when major repairs are needed
- Fills out janitorial checklists at the end of every shift
- Locks the doors at the end of night shifts
- Follows safety rules and precautions
- Adheres to company policies and procedures
Barber
Kustom Kutz & Stylz
Starkville, MS
10.2018 - Current
- Operate my own business affairs in my rented office, cut hair, sanitize, customer service
Personal Assistant
The Claiborne
Starkville, MS
03.2016 - 12.2017
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals
- Provides adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; and applying restraints
- Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor
- Documents actions by completing forms, reports, logs, and records
- Maintains work operations by following policies and procedures
- Protects organization's value by keeping patient information confidential
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements; and jcaho standards
- Updates job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations, and maintaining licensure
- Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments
Customer Service Representative
Sitel Starkville
Starkville, MS
12.2016 - 08.2017
- Serves customers by resolving product and service challenges, as well as providing relevant product and service information that helps solve them
- Keeps track of customer correspondence and logs key account information and customer data
- Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction
- Upholds customer confidentiality, especially regarding financial matters and identity
- Processes customer refunds, shipments, and account adjustments
- Helps prepare customer service reports by collecting and analyzing customer information
- Upsells customers with information about other products and services when appropriate
- Contributes to team effort by accomplishing
CNA - Certified Nursing Assistant
The Carrington
Starkville, MS
12.2015 - 02.2016
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals
- Provides adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; and applying restraints
- Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor
- Documents actions by completing forms, reports, logs, and records
- Maintains work operations by following policies and procedures
- Protects organization's value by keeping patient information confidential
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements; and jcaho standards
- Updates job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations, and maintaining licensure
- Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments
Housekeeper
Comfort Suites Hotel
Starkville, MS
01.2015 - 07.2015
- Performs cleaning duties in all guest areas and back of house
- Consistently offers professional, friendly, and engaging service
- Ensures housekeeping departmental standards are followed
- Responds timely to guests' special requests for miscellaneous items like cribs, cots, extra towels, etc
- Maintains inventory of necessary supplies
- Reports necessary maintenance items
- Follows departmental policies and procedures
- Follows all safety and sanitation policies
- Assists other departments when needed to ensure optimum service to guests
- Performs additional duties as needed
Custodian
Baucom Janitorial Services
Columbus, MS
01.2011 - 12.2014
- Cleaned rec areas and offices, took out trash, sanitized work areas at Gulfstates in Starkville, Ms
- Tidiness, and clean working environments
Cashier
Save-a-Lot
Tupelo, MS
08.2013 - 10.2013
- Ran cash register, assisted customers, stocked, cleaned store, closed store
- I enjoyed helping people find the proper items they needed
- Good customer service skills and a will to help others
Carhop
Starkville, MS
08.2008 - 09.2010
- Ran drive thru, took orders, made orders and bagged them, car hopped orders, counted money drawers
- A lot of customer service experience
- Good customer service
Education
High School Diploma -
Starkville High School
Starkville, MS05-2010
Skills
- Supply Management
- Client Communication
- Safe Chemical Disposal
- Inventory Management
- Floor Cleaning and Buffing
- Equipment Inspection
- Business Management
- Straight razor shaving
- Industry Trends
- Shears expertise
- Bald fades
- Promotions understanding
- Outstanding customer service
- Cleaning and sanitation
- Cosmetology principles knowledge
- Quick Learner
- Client Needs Assessment
- Regulatory Compliance
- Customer service excellence
- Opening and closing procedures
- Product Knowledge
- Data Collection
- Account updating
- Paperwork Processing
- Scheduling
- Appointment Scheduling
- Complaint resolution
- Consultative Sales
- Report Generation
- Inbound and Outbound Calling
- Call Management
- Information Security
- Promotional support
- Professional telephone demeanor
- Microsoft Excel
- Critical Thinking
- Courteous demeanor
- Grammar
- High-energy attitude
- Shipping and receiving understanding
- Call Center Operations
- Problem-solving abilities
Certification
CNA
- Licensed (Barber) - (2019)
Timeline
Custodian/Janitor
The Monarchs Facilities Management Group, LLC
02.2024 - Current
Barber
Kustom Kutz & Stylz
10.2018 - Current
Customer Service Representative
Sitel Starkville
12.2016 - 08.2017
Personal Assistant
The Claiborne
03.2016 - 12.2017
CNA - Certified Nursing Assistant
The Carrington
12.2015 - 02.2016
Housekeeper
Comfort Suites Hotel
01.2015 - 07.2015
Cashier
Save-a-Lot
08.2013 - 10.2013
Custodian
Baucom Janitorial Services
01.2011 - 12.2014
Carhop
08.2008 - 09.2010
High School Diploma -
Starkville High School