Summary
Overview
Work History
Education
Skills
Timeline
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Terika Foote

Atlanta,GA

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Seeking to leverage my expertise in resolving customer issues, improving customer satisfaction, and driving positive business outcomes.

Overview

15
15
years of professional experience

Work History

Package Handler

Amazon
Stone Mountain, GA
03.2022 - Current
  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
  • Managed inventory levels by tracking incoming and outgoing packages.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Organized packages according to type, size, destination, and other specifications.
  • Inspected packages for damages or defects and recorded any issues found.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Participated in regular safety meetings and training sessions.
  • Packed, sealed, and labeled shipments adhering to company standards and protocols.

Package Handler

FedEx
Kennasaw, GA
02.2020 - 03.2022
  • Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Maintained accurate inventory records of incoming and outgoing shipments.
  • Managed inventory levels by tracking incoming and outgoing packages.
  • Checked all outgoing shipments to ensure accuracy of contents.
  • Monitored package deliveries to ensure timely arrivals at destinations.

Server

Waffle House Restaurant
Marietta, GA
08.2013 - 02.2020
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Deli Clerk

Publix
Marietta, GA
01.2010 - 11.2013
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Participated in weekly team meetings to discuss performance goals or operational issues.
  • Maintained records such as inventory levels or sales figures.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.

Education

Keystone International Highschool
Homeschool Program
05-2009

Skills

  • Effective customer communication
  • Data Entry
  • Scheduling
  • Complaint resolution
  • Prioritization

Timeline

Package Handler

Amazon
03.2022 - Current

Package Handler

FedEx
02.2020 - 03.2022

Server

Waffle House Restaurant
08.2013 - 02.2020

Deli Clerk

Publix
01.2010 - 11.2013

Keystone International Highschool

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Terika Foote