Terika Swanson
Columbus,OH
Summary
Highly motivated employee, dedicated to building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced in line with targets. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
11
11
years of professional experience
Work History
Store Manager
Starbucks
03.2021 - 09.2024
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Analyzed and interpreted store trends to facilitate planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Shift Supervisor
Starbucks
03.2019 - 03.2022
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Helped store management meet standards of service and quality in daily operations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Barista
Starbucks
08.2016 - 03.2019
- Recommended products based on solid understanding of individual customer needs and preferences.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Production Supervisor
Jeni's Splendid Ice Creams
02.2014 - 08.2016
- Established clear priorities and production quality standards.
- Resolved issues quickly to maintain productivity goals.
- Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels.
Education
Landscape Architecture
The Ohio State University
Columbus, OHHigh School Diploma -
Aliquippa High School
Aliquippa, PASkills
- Business Analysis
- Staff Management
- Leadership
- Improve Performance
- Team Building
- Inventory Tracking and Management
- Work Planning and Prioritization
- Verbal and Written Communication
- Coaching and Mentoring
Timeline
Store Manager
Starbucks
03.2021 - 09.2024
Shift Supervisor
Starbucks
03.2019 - 03.2022
Barista
Starbucks
08.2016 - 03.2019
Production Supervisor
Jeni's Splendid Ice Creams
02.2014 - 08.2016
Landscape Architecture
The Ohio State University
High School Diploma -
Aliquippa High School
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