Terilyn James
Vallejo,CA
Summary
A dedicated leader and aspiring therapist with great customer service experience, Customer-oriented Supervisor with 10 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in retail industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. College student seeking full time employment in retail where i can utilize my expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Host/Server
Patxi's Pizza
San Francisco, CA
10.2021 - 12.2022
- Took beverage orders and served drinks during peak meal times.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Stocked server areas with supplies before, during and after shifts.
- Provided exceptional service to high volume of daily customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Provided excellent customer service to ensure satisfaction.
Supervisor
Wingstop
American Canyon, CA
03.2020 - 07.2021
- Provided ongoing training to address staff needs.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Reviewed completed work to verify consistency, quality and conformance.
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Package Handler Trainer
Fed Ex Ground
Fairfield, CA
10.2018 - 12.2019
- Provided hands-on instruction to package handlers on proper handling techniques for packages of all sizes, shapes, weights, and fragility.
- Provided guidance to package handlers in order to help them achieve their individual goals within the organization's policies and regulations.
- Sealed containers or materials using glues, fasteners and tape.
- Obtained, moved and sorted products and materials.
- Assembled customer orders from stock and packed items in boxes.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Maintained a safe work environment by enforcing applicable laws, rules, regulations; monitored employee behavior; investigated accidents, incidents; conducted safety audits, inspections; identified potential hazards.
Server Supervisor
Temp Positions
San Francisco, CA
02.2017 - 08.2018
- Trained new servers on proper food handling techniques.
- Created an effective system for tracking customer orders from start to finish.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
Barista
Safeway/Starbucks
Oakland, CA
09.2015 - 12.2016
- Restocked product displays based on demand and projected sales.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Prepared and served hot or cold beverages.
- Input orders into point of sale system and handled customer payments.
Team Leader
McDonald's
Vallejo, CA
03.2014 - 07.2015
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Fostered positive employee relationships through communication, training, and development coaching.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Assigned projects and distributed tasks to team members as per area of expertise.
Care Assistant
IHSS In Home Support Services
Vallejo, CA
02.2023 - 01.2024
- Administered medications under the direction of a registered nurse.
- Assisted patients with personal care by bathing, dressing and grooming.
- Developed relationships with residents and patients through meaningful conversation.
- Assisted with meal planning to meet nutritional plans.
- Assisted elderly patients with activities of daily living, including bathing, dressing and eating.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Education
High School Diploma -
Solano Community College
Fairfield, CA06-2013
Associate of Arts - Psychology
Solano Community College
Fairfield, CASkills
- Personal Care Assistance
- Client Confidentiality
- Feeding Assistance
- Behavioral Management
- Multitasking and Organization
- Dependable and Responsible
- Safe Food Handling
- Table Bussing
- Food Delivery
- Food Running
- Beverage Preparation
- Up-Selling
- Opening and Closing Duties
- Team Leadership
- Customer Service
- Positive Attitude
- Cash Handling
Certification
- CNA Certification
- Food Handlers Certification
- Alcohol Server Certification
Accomplishments
- Early Graduate
- College Courses While In High School
- Promotions
- Employee of the Month
References
References available upon request.
Timeline
Care Assistant
IHSS In Home Support Services
02.2023 - 01.2024
Host/Server
Patxi's Pizza
10.2021 - 12.2022
Supervisor
Wingstop
03.2020 - 07.2021
Package Handler Trainer
Fed Ex Ground
10.2018 - 12.2019
Server Supervisor
Temp Positions
02.2017 - 08.2018
Barista
Safeway/Starbucks
09.2015 - 12.2016
Team Leader
McDonald's
03.2014 - 07.2015
High School Diploma -
Solano Community College
Associate of Arts - Psychology
Solano Community College
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