TeriLynne Miller
Yakima,Wa.
Summary
Motivated professional with strong organizational skills and a proven ability to manage multiple tasks in fast-paced environments. Experienced in one-on-one interactions, fostering positive relationships and effective communication. Reliable and dedicated, consistently seeking opportunities for improvement and growth within a stable organization. Brings a robust skill set that enhances team performance and contributes to overall success.
Overview
22
22
years of professional experience
Work History
Patient Services Coordinator
North Star Lodge/Multicare Interprise Referrals
01.2004 - Current
- Cross trained within North Star Lodge-Switchboard, Front Desk, Medical Records, Unit Secretary for Medical Oncology/ Infusion Care, and Outgoing Referrals.
- Responsible for patient check in and patient check out process. Answer and route incoming calls and route to the appropriate destination. Schedule appointments for in clinic consults, follow up appointments, treatments, and labs. Unit secretary for Medical Oncology and Infusion care. Medical records/chart preparation. Commute to NSL outreach clinics, Sunnyside, and Ellensburg to perform same duties.
- Lead for outgoing referrals for both Medical Oncology and Radiation Oncology. Facilitate and complete outgoing referrals, procedures, diagnostics, tasks/recalls. Obtain authorization for referrals, procedures, and diagnostics when necessary using online resources or phone call directly to the insurance company for clinical review. Create and complete all tasks/recalls for outgoing diagnostics that are due 1-12 months out from the placement order date. Track and transcribe diagnostic orders that have been completed/scheduled. Complete month end reporting for both Medical Oncology and Radiation totals for outgoing referrals, procedures, and diagnostics. Send out muster schedules weekly to all NSL staff.
Switchboard/Front Office/Medical Records
North Star Satellite/Cancer Care Center
02.2000
- Responsible for operating a multi-line phone system. Answer and route incoming calls and messages to physicians, technicians, nurses and staff. Page physicians upon requests. Coordinate on call and out of office physician schedules. Template schedules, events and meetings. Collect and route fee slips to billing. Daily check system for missing charges. Give competent answers to questions in cooperation with the system; examples: patient information, appointment times, diagnosis codes, etc. Address and route various memos throughout the clinic. Confirm new patient information and forward paperwork. Route faxes.
- Cross trained throughout front office. Hands on experience includes scheduling, reception, medical records, and courier. Working with various other departments within the clinic has given me some knowledge regarding these areas. I have learned strong interpersonal communication skills. I can prioritize tasks in the changing work environment based on patient needs, and I delegate to other team members as appropriate.
Education
Cosmetology Practice
Mr. Lee's Beauty School
College Preparatory
West Valley High School
Skills
- Medical management
- Citrix and Aria
- Order facilitation
- RightFax and IDX
- Office equipment operation
- IBM PC proficiency
- Microsoft Office suite
- Multi-line phone systems
- Health insurance knowledge
- Patient scheduling
- Insurance authorization
- Medical records management
- Referral coordination
- Detail orientation
- Time management
- Data entry accuracy
- Follow-up care coordination
- Insurance verification
- Patient identity verification
- Multitasking and organization
- Scheduling diagnostic procedures
- Data entry
- Friendly and outgoing
- Problem-solving
WORK HISTORY
01-2004
Personal Information
References
REFERENCES AVAILABLE UPON REQUEST.
Timeline
Patient Services Coordinator
North Star Lodge/Multicare Interprise Referrals
01.2004 - Current
Switchboard/Front Office/Medical Records
North Star Satellite/Cancer Care Center
02.2000
Cosmetology Practice
Mr. Lee's Beauty School
College Preparatory
West Valley High School
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