Chad Medcalf
San Antonio
Summary
Dynamic automotive professional with 30 years of comprehensive experience in technician roles, management, and executive leadership. Expertise in making informed, precise decisions that drive operational excellence and enhance processes, ensuring customer and employee satisfaction. Proven ability to foster a culture of continuous improvement while maintaining a strong focus on profitability. Committed to leveraging extensive industry knowledge to contribute to organizational success and growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Parts Manager
Premier 1 Automotive
06.2022 - 12.2025
- Oversaw inventory management and optimized stock levels for operational efficiency.
- Streamlined parts ordering process, reducing lead times and ensuring timely availability.
- Implemented training programs for staff on parts handling and customer service standards.
- Analyzed sales trends to forecast demand and adjust inventory accordingly.
- Coordinated with suppliers to secure competitive pricing and enhance supply chain reliability.
- Developed strategic partnerships with vendors to improve product offerings and reduce costs.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Streamlined inventory management processes, significantly reducing part shortages and enhancing service efficiency.
Store Manager
Full Service Auto
2020 - 2022
- Oversaw daily operations, ensuring optimal inventory management and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented efficient scheduling practices to optimize labor costs and resource allocation.
- Developed sales strategies that increased revenue through targeted promotions and customer engagement initiatives.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly for improved performance.
- Maintained compliance with safety regulations, enhancing workplace safety standards and employee awareness.
- Cultivated strong relationships with vendors to enhance product offerings and negotiate favorable terms.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Sales Manager
1-800 Radiator
2019 - 2020
- Led sales team to exceed quarterly targets through strategic planning and targeted training initiatives.
- Developed and implemented effective sales strategies, enhancing market penetration and customer engagement.
- Analyzed market trends and competitor activities to inform product positioning and pricing strategies.
- Cultivated relationships with key clients, resulting in increased customer loyalty and repeat business.
Store Manager
BELDEN'S AUTOMOTIVE
12.2016 - 05.2019
- Provide professional and courteous customer service
- Team building, staff development and supervising; schedule and conduct staff meetings
- Managing sales, budget and company goals - as of August 2017, I have led my team and increased sales by 35%, Gross Profit by 15% and Customer Count by 12%.
- Processed warranty claims, managed inventory and P&L statements
- Interview potential new hires.
Regional operations Manager-Store Manager
CAR X TIRE & AUTO
07.2006 - 08.2016
- Provided in house training to current and new employees.
- Developed new processes for employee evaluations which resulted in marked performance improvements on both an individual and store level. Successfully led key projects that resulted in increased customer retention and growth.
- Implemented business plans and marketing strategies that resulted in a significant increase in customer base growth.
Service Advisor/Service Manager
WILDE AUTOMOTIVE GROUP
06.1997 - 07.2004
- Performed an analysis of the business standings for this location to identify areas of opportunity for improvement in sales as well as the causality of a decrease in customer satisfaction and retention. Once identified, we were able to increase sales as well as the customer base by 7% for this location.
- Resolved warranty claims with various manufacturers and warranty providers.
- Made and implemented process changes to create efficient, profitable business plans and strategies. These business plans and strategies were then implemented in other locations in Waukesha.
- Worked with upper management and employees to meet store sales and productivity goals.
- Working directly with the service and sales department, I was able to achieve the 5 Star Award for Dodge and Honda, as well. In addition, I was awarded the Presidential Award for four consecutive years.
Education
High School -
MADISON MEMORIAL WEST HIGH SCHOOL
Madison, WI01.1992
Skills
- Technical Proficiency - automotive, computer
- Problem solver, goal oriented, team player, self starter, adaptability, attention to detail
- Managing SKUs - SKUs managed (100-1,000 SKUs)
- Inventory management, report preparation, parts sourcing and administration
- Dealership experience, customer service, customer relationship management
- Leadership experience - Coaching, mentoring, developing, performance management up to 5 employees; area manager of 8 stores
- Cost analysis report preparation
- Receiving shipments
- Automotive, mechanical systems repair, parts and accessories knowledge
- Sales, vendor management, relationship building, parts pricing, contract negotiation
- Repair estimation, parts pricing
- Warehouse experience with large machine operation - fork lift
Certification
- MAP Present
- Motorist Assurance Program
- ASE ADVISOR August 2017 to August 2023
- Automotive Service Excellence Service advisor
- Driver's License
Languages
English
Additional Information
- SKILLS AND ATTRIBUTES
- Strong interpersonal and communication skills, self-directed, a critical thinker and problem solver.
- A decisive leader with strong work ethic.
- Goal oriented seeking success in every task taken on.
- Teambuilding skills.
- Energetic, enthusiastic team player
- Strong mentoring and coaching skills
Timeline
Parts Manager
Premier 1 Automotive
06.2022 - 12.2025
Store Manager
BELDEN'S AUTOMOTIVE
12.2016 - 05.2019
Regional operations Manager-Store Manager
CAR X TIRE & AUTO
07.2006 - 08.2016
Service Advisor/Service Manager
WILDE AUTOMOTIVE GROUP
06.1997 - 07.2004
Store Manager
Full Service Auto
2020 - 2022
Sales Manager
1-800 Radiator
2019 - 2020
High School -
MADISON MEMORIAL WEST HIGH SCHOOL