Summary
Overview
Work History
Education
Skills
Certification
Timeline

Terin Thurman

Southfield,United States

Summary

Professional technician with robust experience in maintaining and repairing gaming machines. Expertise in troubleshooting and resolving technical issues, ensuring optimal machine performance. Strong focus on team collaboration, adaptable to changing needs, and committed to achieving results. Skilled in electronics, mechanical systems, repair and customer service, providing reliable support in high-demand environments.

Overview

8
8
years of professional experience
4
4
Certification

Work History

Slot Technician 2

MGM Grand
09.2022 - Current
  • Troubleshot and repaired slot machines, ensuring optimal performance and customer satisfaction.
  • Conducted routine maintenance checks to prevent machine malfunctions and extend equipment lifespan.
  • Diagnosed electronic issues using specialized diagnostic tools, enhancing repair efficiency.
  • Collaborated with team members to streamline repair processes, reducing downtime for gaming operations.
  • Assisted in the installation of new gaming machines, ensuring adherence to regulatory standards and company policies.
  • Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.

Lead Technical Consultant

Assurant
01.2019 - 03.2022
  • Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
  • Erased user data, debugged application issues and refurbished devices for resale.
  • Specialized in repairing Apple/Samsung phones and frequently worked on other manufacturer models.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Store Operations Manager

T-Mobile
10.2017 - 09.2020
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates on product knowledge by using wide variety of training tools.

Education

Associate of Applied Science - General Studies

Oakland Community College, Southfield, MI
07-2014

Skills

  • Communication Skills
  • Administering Social Media Accounts
  • Persuasive Selling
  • Component Replacements
  • Inventory Control Processes
  • Equipment Configuration
  • Team Meetings
  • Conflict Resolution
  • Large Crowd Management
  • Product Education
  • Creative Solutions
  • Issue and Complaint Resolution

Certification

Apple

Samsung

Google

WISE

Timeline

Slot Technician 2 - MGM Grand
09.2022 - Current
Lead Technical Consultant - Assurant
01.2019 - 03.2022
Store Operations Manager - T-Mobile
10.2017 - 09.2020
Oakland Community College - Associate of Applied Science, General Studies

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