Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
Generic

Terina Kelly

Wylie,TX

Overview

24
24
years of professional experience
1
1
Certification

Work History

Maintenance Dispatcher

North Texas Municipal Water District
Wylie, TX
01.2023 - Current
  • Receive and dispatch requests for maintenance services.
  • Documented services performed, operations information, and dispatch details in the Maximo Asset/Work Order Management program.
  • Generated reports on daily activities.
  • Relayed work orders, messages, or necessary information using telephones or instant messaging.
  • Provide communication assistance to the Control Room during special projects and major events

Safety Administrator

North Texas Municipal Water District
Wylie, TX
10.2018 - 12.2023
  • Maintain insurance records for 8 policies, including initiating and canceling coverage of vehicles, equipment, and property upon purchase or sale.
  • Property and asset lists for tracking purposes.
  • Badge Administration – issued, activated, and managed access badges for employees, contractors, and visitors.
  • Fire Alarm Monitoring Administration renewed and procured monitoring services.
  • Document and report auto liability and property claims, maintain detailed records of all claim activities including correspondence, decisions, and payments, and correspond with claimants, lawyers, and appraisers during investigations.
  • Maintained, issued, and educated employees on Personal Protective Equipment.
  • Facilitated risk exposure tours with coverage provider.
  • Inspected property damage for assessment of repair costs and coordinated repairs between department and repair facility.
  • Coordinated with external vendors regarding safety equipment maintenance and repair services.
  • Provided support in conducting Respirator FIT Tests.
  • Annual submission of Take Home Vehicle Use requests.
  • Initiate and cancel coverage of vehicles, equipment, and property upon purchase or sale.

Administrative Assistant

North Texas Municipal Water District
Wylie, TX
07.2011 - 10.2018
  • Administrative support to the Deputy Director (Finance, Accounting & Personnel) including scheduling meetings and managing calendar.
  • Process daily check and weekly cash deposits.
  • Assessed applications for Commercial Solid Waste accounts for creditworthiness.
  • Organized and reviewed forms associated with federal and state authorities, such as Texas Ethics Commission Form 1295, IRS Form 8038-G, Senate Bill 625, and Tax Exemption Certificates.
  • Maintain insurance records for 8 policies, including annual renewal and addition/deletion of assets.
  • Property and asset lists for tracking and reconciliation purposes.
  • Complete vendor credit applications.
  • Authorize printing of checks for payroll, accounts payable, weekly check run, and monthly printing for construction payments.
  • Manage necessary building services.
  • Supply/stock management.
  • Preparation of annual budget binders and budget letters for board members.
  • Document and report auto liability and property claims, and interdepartmental negotiations related to claims.
  • Preparation of committee meeting minutes, agendas, and packets.
  • Update Ad Memos and Consent Agendas.
  • Organize meetings and trainings, including invitations, coordinating calendars, facility reservations, and catering.
  • Prepare and compose correspondence, memorandums, reports, and other documents.
  • Received and reviewed incoming mail, prioritized, and distributed it to appropriate personnel.
  • Conducted research on various topics, as requested.
  • Assisted in launching Polo Shirt Purchasing, 2015.

Records Manager

NTMWD
Wylie, TX
10.2008 - 07.2011
  • Administer Laserfiche installation and initialization as NTMWD Records Management Software.
  • Maintain NTMWD records in paper and electronic versions.
  • Protect and preserve historical documents.
  • Interdepartmental training, advising, and assistance as needed regarding the importance of adherence to records policies and procedures.
  • Established protocols for record retention, destruction, and archiving.
  • Coordinated the implementation of new databases and applications for efficient data storage and retrieval.
  • Assisted users with queries related to record location and retrieval in both physical and digital archives.
  • Organized physical archives by sorting out obsolete documents, ensuring proper labeling, and filing them correctly according to organizational standards.
  • Conducted research into emerging technologies that could be utilized for improving existing records management processes.
  • Maintained records management systems to track, store, access, and retrieve confidential information.
  • Oversaw the transfer process of legacy paper-based documents into digital formats.
  • Trained personnel on how to use various tools and applications used for managing electronic archives efficiently.
  • Provided guidance on records management best practices to staff members.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Guided employees in handling difficult or complex problems.
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Records Maintenance Technician

NTMWD
Wylie, TX
04.2006 - 10.2008
  • Maintain NTMWD records in paper and electronic versions utilizing PCDocs Records Management Software.
  • Provided interdepartmental assistance as needed.

Receptionist

NTMWD
Wylie, TX
02.2001 - 04.2006
  • Answer incoming calls and route or transfer as necessary
  • Greet and assist incoming guests.
  • maintain account ledgers for RWS, RWWS, RSWS, UEFIS, and Individual Water Customers.
  • Maintain files and documentation pertaining to Individual Water Customer Accounts.
  • Collect past due billings from Individual Water Customers.
  • Assist with mail distribution/processing, screening calls and taking messages as needed.

Education

High School Diploma -

Howe High School
Howe
05-1993

Skills

  • Work Order Management
  • Incident Reporting
  • Software Applications
  • Emergency Response Coordination
  • Data Entry
  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Records Maintenance
  • Schedule Management
  • Microsoft Office
  • Active Listening
  • Time Management
  • Critical thinker
  • Excellent Communication

Certification

Google Cybersecurity, February 2024

HRCI Human Resources Associate, February 2024

Texas All Lines Adjuster, March 2024

Texas Notary Public, January 2011

Affiliations

  • Ministry Leader Latigo Ladies, Lone Star Cowboy Church, Nevada, TX

Accomplishments

  • Co-writer credit for song released for sale on iTunes

Timeline

Maintenance Dispatcher

North Texas Municipal Water District
01.2023 - Current

Safety Administrator

North Texas Municipal Water District
10.2018 - 12.2023

Administrative Assistant

North Texas Municipal Water District
07.2011 - 10.2018

Records Manager

NTMWD
10.2008 - 07.2011

Records Maintenance Technician

NTMWD
04.2006 - 10.2008

Receptionist

NTMWD
02.2001 - 04.2006

High School Diploma -

Howe High School

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