Terina MacNeill
Acton,CA
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Clerk
Curtis Sand & Gravel
01.2018 - 02.2021
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Restaurant Waitress
49ers Bar And Restaurant
01.2015 - 07.2018
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Cultivated warm relationships with regular customers.
Drug and Alcohol Counselor
Pasadena Counsel Of Alcohol And Drug Addiction
08.2009 - 11.2012
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Developed individual treatment goals based on history and diagnosis.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Facilitated group and individual therapy in outpatient setting.
Customer Service Representative
Provident Title
02.2004 - 05.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Counselor
11.2011
Skills
- Data Entry and 10-Key
- Record Sorting and Filing
- Google Drive
- Vocational Rehabilitation
Certification
- CSAC - Certified Substance Abuse Counselor
Timeline
Office Clerk - Curtis Sand & Gravel
01.2018 - 02.2021
Restaurant Waitress - 49ers Bar And Restaurant
01.2015 - 07.2018
Drug and Alcohol Counselor - Pasadena Counsel Of Alcohol And Drug Addiction
08.2009 - 11.2012
Customer Service Representative - Provident Title
02.2004 - 05.2009
I.C.D.C - Bachelor of Arts, Counselor