Overview
Work History
Education
Skills
Certification
Timeline

Terina MacNeill

Acton,CA

Overview

15
15
years of professional experience
1
1
Certification

Work History

Office Clerk

Curtis Sand & Gravel
01.2018 - 02.2021
  • Interacted with customers by phone, email or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.

Restaurant Waitress

49ers Bar And Restaurant
01.2015 - 07.2018
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Cultivated warm relationships with regular customers.

Drug and Alcohol Counselor

Pasadena Counsel Of Alcohol And Drug Addiction
08.2009 - 11.2012
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Developed individual treatment goals based on history and diagnosis.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Facilitated group and individual therapy in outpatient setting.

Customer Service Representative

Provident Title
02.2004 - 05.2009
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor of Arts - Counselor

I.C.D.C , Van Nuys, CA
11.2011

Skills

  • Data Entry and 10-Key
  • Record Sorting and Filing
  • Google Drive
  • Vocational Rehabilitation

Certification

  • CSAC - Certified Substance Abuse Counselor

Timeline

Office Clerk - Curtis Sand & Gravel
01.2018 - 02.2021
Restaurant Waitress - 49ers Bar And Restaurant
01.2015 - 07.2018
Drug and Alcohol Counselor - Pasadena Counsel Of Alcohol And Drug Addiction
08.2009 - 11.2012
Customer Service Representative - Provident Title
02.2004 - 05.2009
I.C.D.C - Bachelor of Arts, Counselor

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Terina MacNeill