Terina Reece
Haines,Florida
Summary
Hardworking and reliable person with strong ability in money handling. Offering Customer Service and Organizational skills. Highly organized, proactive and punctual with team-oriented mentality.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Accountant
Polk Custom Construction
Auburndale, FL
05.2018 - 08.2023
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Analyzed financial data to identify discrepancies or trends.
- Developed accurate budget forecasts and monitored actual performance against budgets.
Pharmacy Technician
Walgreens Pharmacy
Winter Haven, FL
04.1990 - 04.1995
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Restocked shelves with new supplies of medications as needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Assisted in training new employees on pharmacy procedures.
Telephone Operator
MCI Telecommunications
Pensacola, FL
05.1985 - 05.1990
- Answered incoming calls in a professional, courteous and timely manner.
- Provided customer service to callers by answering questions and providing requested information.
- Utilized computer software to record caller's inquiries and complaints.
- Responded to customers' requests for assistance with various issues they were having.
- Greeted callers warmly and asked how they could be assisted.
- Transferred calls as necessary to appropriate departments or personnel.
- Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
- Adhered to all company policies related to telephone etiquette and customer service standards.
- Offered suggestions for improving customer service processes in order to provide better experiences for callers.
Restaurant Manager
Sonnys Real Pit BBQ
Haines City, FL
06.1976 - 06.1985
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Established policies for cash handling procedures to maximize security measures.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Education
High School Diploma -
Haines City Senior High School
Haines City, FL06-1978
Business Administration
Polk Community College
Winter Haven, FLSkills
- Cashier
- Server
- Management
- Customer Service
- Telephone etiquette
- Quickbooks
- Microsoft office
- Bookkeeping
- Tax Preparation
Affiliations
- I am a notary
- Gardening
- Stain Glass artist
Accomplishments
- straight A honor student
- went from cashier to management
- Pharmacy Tech
- Customer service agent
Certification
- Notary
- Certified Pharmacy Tech
- Food Certification
References
References available upon request.
Timeline
Accountant
Polk Custom Construction
05.2018 - 08.2023
Pharmacy Technician
Walgreens Pharmacy
04.1990 - 04.1995
Telephone Operator
MCI Telecommunications
05.1985 - 05.1990
Restaurant Manager
Sonnys Real Pit BBQ
06.1976 - 06.1985
High School Diploma -
Haines City Senior High School
Business Administration
Polk Community College
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