Terina Thompson
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills with years of experience. Highly effective and comfortable working with people at all levels in organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
Work History
Owner, Manager, Photographer
Terina Thompson Photography
10.2012 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Scheduled in office and out of office work times.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared bank deposits and handled business sales, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, and purchasing to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Handled any client complaints and concerns to maintain excellent customer service.
- Met up with clients, took photographs, reviewed images with the clients and closed the sale
Networking Group Treasurer
Post Fall Women In Business
01.2020 - 07.2023
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Reconciled bank statements for accuracy and completeness.
- Provided financial insights for budgeting and forecasting activities.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
District Cashier Trainer/Front End Manager
Home Depot
09.1997 - 06.2004
- Helped customers complete purchases, locate items, and apply for credit accounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Created staff break and lunch schedules strategically to keep store adequately staffed for customer traffic.
- Operated register system to process new purchases, item returns, merchandise exchanges, and special orders.
- Followed store opening and closing procedures to keep store secure, maintained, and well organized.
- Handled cash with high accuracy and took care to check bills for fraud.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Learned duties for various positions and provided backup at key times.
- Handled customer complaints and concerns and established quick resolutions.
- Trained new employees on proper protocols, cashier procedures, loss prevention, and customer service standards.
Education
Associate of Arts - Liberal Arts
Spokane Community College
Spokane, WA12.2005
Skills
- Labor Relations
- Business Management
- Business Development
- Business Marketing
- Customer Relations
- Strategic Planning
- Financial Management
- Operations Management
- Small Business Operations
- Business Planning
- Business Administration
- Marketing
- Relationship Building
- Financial Planning
- Verbal and Written Communication
- Client Service
- Scheduling
- Account Updating
- Appointment Scheduling
- Professional Telephone Demeanor
- Problem-Solving Abilities
- Quality Control
- Conflict Resolution
- Customer Service
- Call Center Operations
- Money Handling Abilities
- Administrative Support
- Key Holder Experience
- Employee Scheduling
- Task Delegation
- Workflow Management
- Accurate Money Handling
- Problem-Solving Skills
- Payment Processing
- Cash Handling
- Drawer Balancing
- Returns Processing
- Cash Register Operation
- Payment Collection
- Money Handling
- Time Management Skills
- Cash Register Systems
- Budget Development
Timeline
Networking Group Treasurer
Post Fall Women In Business
01.2020 - 07.2023
Owner, Manager, Photographer
Terina Thompson Photography
10.2012 - Current
District Cashier Trainer/Front End Manager
Home Depot
09.1997 - 06.2004
Associate of Arts - Liberal Arts
Spokane Community College
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