Terion Miles
Junction City,AR
Summary
CDL Class A driver with hands-on experience in high-volume, multi-stop delivery operations and touch freight. Strong
background in DOT compliance, smith system, vehicle inspections, and maintaining safety standards in fast-paced environments. Reliable
and detail-oriented with proven ability to meet delivery timelines while providing strong customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Commercial Driver
JB Hunt Transport Services
Dallas-Fort Worth, TX
06.2025 - Current
- Performed local delivery routes with touch freight, including floor-loaded trailers and multi-stop routes.
- Remained on-site and available to support operations even when not assigned a scheduled route.
- Completed an average of 3–5 retail delivery stops per day in a fast-paced environment.
- Hand-unloaded 50–300 boxes per stop (500–700 per trailer) using conveyor systems and roller ramps.
- Safely handled freight ranging from 2–100 lbs (average 30–75 lbs).
- Utilized pallet jacks to offload palletized freight onto store docks.
- Maintained strong safety, efficiency, and on-time performance.
Commercial Driver
Raider Express
Haslet, TX
11.2023 - 06.2025
- Operated Class A commercial vehicles while maintaining DOT compliance.
- Managed route planning and time-sensitive deliveries.
- Maintained logs, inspections, and documentation.
- Demonstrated problem-solving in dynamic conditions.
Customer Service Representative
Santander Consumer USA
Dallas, TX
06.2020 - 02.2023
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Managed high-volume call queue, ensuring timely responses and customer satisfaction.
- Trained new team members on company policies and customer service protocols.
- Utilized CRM software to track interactions and streamline service processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Analyzed credit applications to assess risk and determine eligibility for loan approvals.
- Collaborated with underwriting team to streamline processes and enhance efficiency in decision-making.
Store Manager
ACE Cash Express Inc.
Lake Worth, TX
11.2018 - 05.2020
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative and high-performance work environment.
- Implemented process improvements, enhancing efficiency in customer service workflows.
- Developed sales strategies, driving revenue growth through targeted promotions and services.
- Analyzed financial reports, identifying trends to inform operational decisions and budget planning.
- Coordinated team schedules, optimizing workforce allocation to meet peak demand periods.
Training Manager
First Cash Pawn
Hurst, TX
01.2018 - 11.2018
- Developed and implemented training programs to enhance employee skills and knowledge.
- Facilitated onboarding sessions, ensuring new hires acclimated quickly to company culture.
- Conducted regular assessments to evaluate training effectiveness and employee performance.
- Collaborated with upper management to identify training needs and align programs accordingly.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
Education
High School Diploma -
Parkers Chapel High School
El Dorado, AR05.2016
Skills
- GPS navigation mastery
- Strong work ethic
- Safe driving practices
- Logbook management
- Smith system
Certification
CDL
X endorsement
Triples & Double endorsement
TWIC
Timeline
Commercial Driver
JB Hunt Transport Services
06.2025 - Current
Commercial Driver
Raider Express
11.2023 - 06.2025
Customer Service Representative
Santander Consumer USA
06.2020 - 02.2023
Store Manager
ACE Cash Express Inc.
11.2018 - 05.2020
Training Manager
First Cash Pawn
01.2018 - 11.2018
High School Diploma -
Parkers Chapel High School