Dedicated professional with many years overseeing diversified portfolio of commercial properties. Easily takes on large-scale management roles while providing meticulous monitoring of building success and safety.
Overview
9
9
years of professional experience
Work History
Leasing Agent
Belmont Crossing Apartment Homes
Riverdale, GA
06.2022 - Current
Escalated critical issues to property manager to deliver immediate resolution.
Coordinated repairs and scheduled regular maintenance on rental units.
Managed day-to-day activities involving tenants, subcontractors and property management.
Tracked leads using CRM software and followed up with interested parties.
Resolved tenant complaints promptly and professionally.
Processed applications by conducting background checks and verifying references.
Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
Negotiated rental agreements with potential tenants.
Greeted prospective tenants, answered questions, and provided tours of the property.
Car Sales Advisor
US Auto Sales
Riverdale, GA
01.2020 - 06.2022
Provided feedback on customer experiences with dealership personnel during sales process in order to improve future interactions.
Arranged transportation for purchased vehicles from dealership lot to customer's home address when required.
Advised clients on the trade-in value of their current car or truck.
Maintained a clean showroom by vacuuming carpets, dusting surfaces, polishing chrome trim pieces.
Participated in promotional events such as auto shows or open houses in order to increase brand awareness.
Test drove vehicles with customers to demonstrate performance capabilities.
Researched competitive pricing strategies in order to remain competitive within the market.
Provided advice on financing terms, warranties and insurance coverage options.
Assistant Manager
Golden Krust
Fairburn, Georgia
04.2016 - 06.2020
Maintained up-to-date knowledge of company products and services.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Organized training sessions for new hires to familiarize them with the workplace environment.
Conducted regular performance reviews for employees to identify areas of improvement.
Resolved conflicts between team members in an effective manner.
Reviewed completed work to verify consistency, quality, and conformance.
Negotiated contracts with vendors to secure favorable terms and pricing.
Resolved customer inquiries and complaints requiring management-level escalation.
Established processes for monitoring customer satisfaction levels.
Education
Associate in Business Management - Business Management
University of Technology
Kingston Jamaica
06-2015
High School Diploma -
Holy Childhood High School
Kingston Jamaica
06-2012
Skills
Lease oversight
Local market conditions
Business partnerships
Property amenities
Sales monitoring
Recruiting and interviewing
Budget assistance
Coaching and mentoring
Lead prospecting
Performance tracking
Relationship building
Customer experience enhancement
Goal oriented
Sales presentations
Timeline
Leasing Agent
Belmont Crossing Apartment Homes
06.2022 - Current
Car Sales Advisor
US Auto Sales
01.2020 - 06.2022
Assistant Manager
Golden Krust
04.2016 - 06.2020
Associate in Business Management - Business Management