Terisa Bettis
Fort Worth,Texas
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
Work History
Veterinary Receptionist
North Texas Veterinary Clinic
Keller, TX
03.2023 - Current
- Greeted clients and their pets upon arrival at the clinic.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Filed medical records in an organized manner for easy access when needed.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Maintained cleanliness of the front lobby.
Veterinary Receptionist
Riverwalk Pet Hospital and Resort
Grapevine, TX
07.2022 - 03.2023
- Greeted clients and their pets upon arrival at the clinic.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Filed medical records in an organized manner for easy access when needed.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed payments from clients including cash, credit cards, and checks.
Veterinary Receptionist
Aliante Animal Hospital
Las Vegas, NV
11.2017 - 07.2021
- Greeted clients and their pets upon arrival at the clinic.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Filed medical records in an organized manner for easy access when needed.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Assisted with new staff training, sharing key information about veterinary practice and protocols.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Education
High School Diploma -
Bangs High School
Bangs05-2016
Skills
- Record Request Management
- Teamwork and Collaboration
- Appointment Scheduling
- Payment Processing
- Relationship Building
- Filling Prescriptions
- Recordkeeping
- Customer Service
- Effective Multitasking
- Telephone Etiquette
- Schedule Coordination
Timeline
Veterinary Receptionist
North Texas Veterinary Clinic
03.2023 - Current
Veterinary Receptionist
Riverwalk Pet Hospital and Resort
07.2022 - 03.2023
Veterinary Receptionist
Aliante Animal Hospital
11.2017 - 07.2021
High School Diploma -
Bangs High School
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