Terisa Williams
Los Angeles,CA
Summary
Driven and efficient professional with a proven track record at PepsiCo, adept in heavy lifting and order picking accuracy. Excelled in customer service, enhancing satisfaction and loyalty. Demonstrated quick learning ability, optimizing shipment processing and inventory tracking. Achieved notable improvements in productivity and order accuracy, showcasing a commitment to excellence and a results-driven approach.
Overview
8
8
years of professional experience
Work History
Warehouse Order Selector
PepsiCo
Goodyear, AZ
11.2023 - 05.2024
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Wrapped pallets in shrink wrap prior to loading.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
Employee Mentor
Divine Employment
Downey, CA
08.2022 - 12.2022
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
Support Specialist
Chrysalis
Los Angeles, CA
09.2020 - 12.2022
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Cashier / Sales Associate
Target
Peoria, AZ
09.2016 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Walmart
Los Angeles, CA
01.2018 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Diploma -
Student Choice High School
Peoria, AZ05.2016
Skills
- Heavy Lifting
- Order picking accuracy
- Quick Learner
- Customer Service
- Shipment Processing
- Inventory Tracking
- Friendly, Positive Attitude
- Computer Skills
Languages
American Sign Language
Native or Bilingual
Timeline
Warehouse Order Selector
PepsiCo
11.2023 - 05.2024
Employee Mentor
Divine Employment
08.2022 - 12.2022
Support Specialist
Chrysalis
09.2020 - 12.2022
Sales Associate
Walmart
01.2018 - 11.2018
Cashier / Sales Associate
Target
09.2016 - 12.2018
Diploma -
Student Choice High School