Terisha Handy
Red Oak,TX
Summary
Seeking a Position with a Stabilized Company to utilize growth in Property Management. Forever a dedicated employee who has concern for both sides of the equation, from Residents to upper Management. Highly skilled in conflict resolution. Main focus is to satisfy tenants and maintaining high occupancy rates and minimizing delinquency.
Overview
6
6
years of professional experience
Work History
Community Manager
Asset Living
06.2022 - 12.2024
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues
- Resolved conflicts between tenants in the most effective manner
- Kept accurate records of all resident and tenant correspondence
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Oversaw monthly collections of over $200,000 in funds, maintaining high payment rates by building positive relationships with tenants
- Boosted occupancy 98% by leveraging market knowledge and successful promotional strategies.
- Communicated with Prospects,Applicants, and Residents, while offering strategic solutions to remedy problems.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained constant balance and accounting of property petty cash account.
- Generated professional networks by engaging in professional, industry and government organizations.
Community Manager
Sunridge Management Group
11.2018 - 05.2022
- Toured property with prospective tenants and provided wealth of information in regard to its key features
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues
- Performed background checks on all apartment applicants
- Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
- Evaluated community feedback, making data-driven decisions to continuously improve community management strategy.
- Distributed and followed up on tenant renewal notices
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored employee performance and developed improvement plans.
- Coached team on effective upselling and cross-selling methods.
- Onboarded new employees, including training, mentoring and new hire documentation.
Education
High School Diploma -
South Oak Cliff HS.
Dallas, TX05.2004
Skills
- Proficient in both Onesite and Yardi software systems
- Over 5 years Lease Up Expert (150-300 units)
- Rent collection and financial reporting
- Maintenance and repairs coordination
- Lease enforcement and renewals
- Property inspections and compliance
- 20 years in customer service
Timeline
Community Manager
Asset Living
06.2022 - 12.2024
Community Manager
Sunridge Management Group
11.2018 - 05.2022
High School Diploma -
South Oak Cliff HS.
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