TERITA MOBLEY
Brinkley,Arkansas
Summary
Dedicated customer service professional with extensive experience in financial services, banking, remote call center operations, healthcare customer support, sales, and operations management. Proven success handling high-volume customer interactions, resolving account issues, processing financial transactions, and delivering exceptional service in remote and fast-paced environments. Strong background in banking operations, customer retention, dispute resolution, account research, compliance, CRM systems, and confidential data handling. Well-equipped for a Customer Service Representative - Financial (Remote) role requiring strong communication, accuracy, empathy, and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Senior Representative, Customer Service Operations
Universal Rehabilitation Service Agency
01.2022 - Current
- Handle high-volume inbound customer inquiries regarding account issues, billing questions, payments, disputes, and service concerns.
- Investigate and resolve account discrepancies while ensuring accuracy and compliance.
- Maintain detailed customer documentation within CRM systems.
- Deliver exceptional customer service with a focus on first-call resolution and customer satisfaction.
- Support escalated customer concerns with professionalism and empathy.
Credentialing Specialist - Work from Home
Olympia
01.2021 - 01.2022
- Processed provider credentialing applications, verifications, and compliance documentation.
- Maintained accurate provider records and tracked enrollment statuses.
- Coordinated with healthcare teams to ensure timely approvals and documentation completion.
- Managed sensitive confidential information with strict accuracy.
Remote Healthcare Customer Service Representative
Arkansas Children’s Hospital
01.2020 - 01.2021
- Assisted members with benefit verification, claims questions, billing inquiries, provider searches, and account support.
- Explained healthcare plans and eligibility information clearly to customers.
- Resolved escalated member concerns while maintaining HIPAA compliance.
- Documented interactions accurately and efficiently.
Concierge - Call Center (Remote)
01.2019 - 01.2020
- Provided concierge-level customer support for scheduling, reservations, service coordination, and customer issue resolution.
- Delivered white-glove customer experiences while handling multiple communication channels.
- Maintained detailed account notes and service documentation.
Call Center Agent - Travel Benefits
Arise
01.2015 - 01.2019
- Supported customers with travel benefits, reservations, membership services, and account assistance.
- Managed high-volume inbound calls while meeting productivity and quality metrics.
- Resolved service concerns efficiently and professionally.
- Maintained accurate CRM documentation.
Customer Sales Representative - Remote
A.R.M.S
United States
01.2014 - 01.2015
- Assisted customers with product education, account support, and service recommendations.
- Identified customer needs and provided tailored solutions.
- Maintained strong customer satisfaction and sales performance.
Teller
Regions Bank
01.2011 - 01.2014
- Processed customer deposits, withdrawals, loan payments, wire transfers, and account transactions accurately.
- Balanced cash drawers and maintained compliance with banking regulations.
- Assisted customers with account inquiries and product information.
- Built customer relationships through excellent service and problem resolution.
Property Manager / Community Manager
Lonoke County Housing Authority
01.2007 - 01.2011
- Managed resident relations, rent collections, leasing support, maintenance requests, and vendor communication.
- Maintained tenant records, documentation, and operational compliance.
- Resolved resident concerns and ensured positive community experiences.
Store Manager
GPM Investments
01.2003 - 01.2007
- Oversaw daily operations, staffing, scheduling, customer service, inventory, and cash handling.
- Trained team members on customer service excellence and operational procedures.
- Resolved escalated customer concerns and improved team productivity.
- Consistently met operational and performance goals.
Education
High School Diploma -
Brinkley High School
BrinkleyAssociate of Applied Science - Health Care Management
South University Savannah
GA05.2026
Skills
- Financial Customer Service
- Banking Transactions & Account Support
- Remote Call Center Operations
- High-Volume Inbound/Outbound Calls
- Billing & Payment Resolution
- Customer Account Research
- CRM Systems & Documentation
- Data Entry & Accuracy
- Dispute Resolution
- De-escalation & Conflict Management
- Healthcare Customer Support
- HIPAA & Confidential Data Handling
- Credentialing & Verification
- Property Management Operations
- Sales & Customer Retention
- Microsoft Office Suite
- Email / Chat Support
- Time Management
- Team Collaboration
- CRM Software
- Microsoft Office
- Google Workspace
- Banking Systems
- Call Center Platforms
- Ticketing Systems
- Healthcare Member Systems
- Data Entry Platforms
- Remote Collaboration Tools
Timeline
Senior Representative, Customer Service Operations
Universal Rehabilitation Service Agency
01.2022 - Current
Credentialing Specialist - Work from Home
Olympia
01.2021 - 01.2022
Remote Healthcare Customer Service Representative
Arkansas Children’s Hospital
01.2020 - 01.2021
Concierge - Call Center (Remote)
01.2019 - 01.2020
Call Center Agent - Travel Benefits
Arise
01.2015 - 01.2019
Customer Sales Representative - Remote
A.R.M.S
01.2014 - 01.2015
Teller
Regions Bank
01.2011 - 01.2014
Property Manager / Community Manager
Lonoke County Housing Authority
01.2007 - 01.2011
Store Manager
GPM Investments
01.2003 - 01.2007
High School Diploma -
Brinkley High School
Associate of Applied Science - Health Care Management
South University Savannah