Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teriyona Gross

Pensacola

Summary

Dedicated and detail-oriented customer service professional with experience in multiple areas within Navy Federal Credit Union. Proven ability to provide excellent service, resolve customer inquiries efficiently, and recommend tailored financial solutions. Strong research and problem-solving skills, with experience assisting both customers and colleagues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

MSR 3 Learning Labs

Navy Federal Credit Union
04.2022 - Current
  • Participate and provide feedback to learning labs experiments and digital experiences such as Adeptra Fraud Calls, Attention Flag, Internal Virtual Assistant, Digital Wallet, Windows 11, Death Notification, OneView etc.
  • Effectively deescalates upset member, while identifying their concerns and providing alternative solutions.
  • Performs transaction or related functions for savings, checking, consumer loans, credit cards, certificates and Ira’s and other Navy Federal accounts.

MSR II (Account Services)

Navy Federal Credit Union
01.2022 - 04.2022
  • Delivered professional member support by addressing account inquiries and safeguarding sensitive information.
  • Suggested financial solutions by assessing member needs through active listening.
  • Demonstrate ability to research and provide accurate and prompt answers to help members.

Education

J.M. Tate High School -

J.M. Tate High School
Cantonment, FL
01.2011

Skills

  • Data analysis
  • Customer Service
  • Communication
  • Organization
  • Problem solving

Certification

Recv Ira/Certification Skill

Timeline

MSR 3 Learning Labs

Navy Federal Credit Union
04.2022 - Current

MSR II (Account Services)

Navy Federal Credit Union
01.2022 - 04.2022

J.M. Tate High School -

J.M. Tate High School

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