Terlazzo Smith Jr
Savannah,GA
Summary
Talented Manager and Engineer with expert team leadership, planning and organizational skills built during successful career. Have superior planning, team management and problem solving strengths. Diligent trainer and mentor with exceptional management abilities and a results-driven approach. Hardworking and multi-talented with more than 30 years working in customer service and almost 20 years working for Marriott.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Chief Maintenance Engineer
River's Edge Senior Living
05.2022 - Current
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Diagnosed and resolved machine operation variations and equipment problems.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
- Wrote and revised maintenance procedures.
- Installed and maintained plumbing and HVAC systems.
Assistant General Manager
Courtyard By Marriott Savannah Downtown/Historic
09.2019 - 04.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Collaborated with other departments to establish productive and timely completion of projects.
- Managed budget implementations, employee evaluations, and contract details.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Chief Engineer
Courtyard By Marriott Savannah Downtown/Historic District
11.2004 - 09.2019
- Lead team of 4 engineering professionals focused on upkeep and continuing maintenance of hotel.
- Established procedures for corrective and preventative maintenance.
- Determined necessary steps to bring systems into compliance. Kept meticulous records or all hotel maintenance.
- Coordinated with sales representatives and outside vendors for aid in project completion.
- Responsible for all hotel permits and inspections. Maintained records and coordinated with corporate licensing administration to keep hotel in adherence.
- Established procedures for corrective and preventive maintenance.
- Managed and scheduled equipment and system preventive maintenance programs to verify contractual compliance.
- Attended weekly department head meetings to share information and voice concerns.
Insurance Agent
Aflac
09.2003 - 11.2004
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
- Met with existing and prospective clients each week to select appropriate insurance policies.
- Met with prospective customers and business owners in their homes, businesses and other settings.
- Calculated quotes and educated potential clients on insurance options. Established payment methods for clients.
Store Manager
Keenan Energy Co
06.1993 - 06.2003
- Directed work of all employees and kept them focused on their job and their customers.
- Interviewed, hired and trained personnel job applicants and made all staffing decisions.
- Assigned employees to specific duties to best meet needs of store.
- Conducted store inventories once per month.
Education
Meterology
Florida State University
Tallahassee, FLExecutive Certificate - Hospitality And Tourism Management
Florida Atlantic University
Boca Raton, FL04.2020
Skills
- Facility management
- Team leadership
- Regulatory compliance
- Equipment operation
- Maintenance procedures
Multi-tasker
Safety regulator
Critical thinker
Problem solver
Moral booster
Loss preventer
Accomplishments
Multiple Marriott Spirit to Serve Award Winner
Multiple Courtyard Employee of the Month Winner
Certification
Certified Pool Operator
CPR Certified
ServSafe Certified
Licensed Insurance Agent
Timeline
Chief Maintenance Engineer
River's Edge Senior Living
05.2022 - Current
Assistant General Manager
Courtyard By Marriott Savannah Downtown/Historic
09.2019 - 04.2022
Chief Engineer
Courtyard By Marriott Savannah Downtown/Historic District
11.2004 - 09.2019
Insurance Agent
Aflac
09.2003 - 11.2004
Store Manager
Keenan Energy Co
06.1993 - 06.2003
Meterology
Florida State University
Executive Certificate - Hospitality And Tourism Management
Florida Atlantic University
Certified Pool Operator
CPR Certified
ServSafe Certified
Licensed Insurance Agent
Similar Profiles
Karla RochaKarla Rocha
Sales Director at River's Edge Senior LivingSales Director at River's Edge Senior Living
Danielle WhiteleyDanielle Whiteley
Licensed Practical Nurse at River's Edge Rehab And Living CenterLicensed Practical Nurse at River's Edge Rehab And Living Center
Madison GrayMadison Gray
Veterinary Assistant at River's Edge Pet Medical CenterVeterinary Assistant at River's Edge Pet Medical Center