Summary
Overview
Work History
Education
Skills
Timeline
Generic

Termaine Long

Clemmons,NC

Summary

Dedicated Route/Sales Manager bringing proven expertise in meeting customer needs, overseeing drivers and prospecting for new business. History of growing territory with skilled lead generation and conversion. Manages daily operations with strong attention to detail and good organizational skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Route Operations Manager

Bimbo Bakeries
Kernersville, NC
06.2018 - 10.2022
  • Connected with established accounts to offer additional services and solicit referrals.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Prospected daily for new accounts to build connections and convert leads into sales appointments.
  • Coordinated with logistics personnel to ensure timely deliveries.
  • Trained new employees in performance and operational strategies to promote safety with power tools and equipment.
  • Responded quickly and efficiently to any changes or disruptions in the routing plan.
  • Identified opportunities to reduce costs associated with route operations activities.
  • Analyzed customer feedback to identify areas of improvement in service delivery.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Implemented on-the-job training activities to cross-train employees on various tasks.

RH Barringer

Sales Rep Employment
Linville, NC
01.2017 - 04.2018
  • Provided exceptional service to high volume of daily customers.
  • Maintained a database of current customers and prospects for future sales opportunities.
  • Established strong relationships with key contacts at each account level.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Ensured accurate inventory management by tracking orders placed by customers.
  • Built relationships with business owners, distributors, and retailers to expand distribution networks.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Created marketing materials such as brochures, flyers, posters, banners.
  • Planned and followed through with inventory management for each store.
  • Established and serviced 40 accounts in assigned territory.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.

Customer Service Representative

Image First
High Point, NC
01.2016 - 02.2017
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.
  • Provided professional services and support in a dynamic work environment.
  • Delivered services to customer locations within specific timeframes.
  • Skilled at working independently and collaboratively in a team environment.

Sale Rep

Red Bull Distribution Center
High Point, NC
02.2013 - 01.2016
  • Understood each target customer's business model, mapped out organization, and identified unique technology needs.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Conducted company performance evaluations after events to assess interest level shown for products and services and discover opportunities for growth.
  • Managed inventory to provide customers with access to products in high demand.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Education

Bachelor of Arts - Business Management

American InterContinental University
Schaumburg, IL

Skills

  • Schedule Management
  • Promotional Planning
  • Strategy Development
  • Customer Consultation
  • Staff Training
  • Documentation
  • Inventory Management
  • Order Management
  • Safety Management
  • Vendor Management
  • Delivery Scheduling
  • Shipping and Receiving

Timeline

Route Operations Manager

Bimbo Bakeries
06.2018 - 10.2022

RH Barringer

Sales Rep Employment
01.2017 - 04.2018

Customer Service Representative

Image First
01.2016 - 02.2017

Sale Rep

Red Bull Distribution Center
02.2013 - 01.2016

Bachelor of Arts - Business Management

American InterContinental University

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Termaine Long