Summary
Overview
Work History
Education
Skills
Timeline
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Termara Hardy

Montclair,NJ

Summary

Stay on top of accounting needs by proactively updating journal entries, financial schedules and budget tracking reports. Diligent accounting and office administrative professional with over 7 years of experience Customer relations settings. Highly organized, hardworking and accuracy-driven.

Overview

7
7
years of professional experience

Work History

Account Associate

VXI Global Solutions- AT&T BLUE
Montclair, NJ
12.2022 - 03.2024
  • Developed and maintained relationships with clients to ensure their satisfaction with services provided.
  • Maintained accurate records of all transactions within the accounting system software.
  • Researched discrepancies between bank statement balances and general ledger balances.
  • Processed customer payments via wire transfer or ACH payment methodologies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed customized financial solutions for client , addressing their unique needs and concerns .

PSE Clerk

United States Post Office
Jersey City, NJ
01.2020 - 10.2022
  • Organized mail into appropriate categories and sorted them according to post office regulations.
  • Scanned documents for mailing purposes and generated labels for outgoing items.
  • Assisted customers with their postal needs, such as sending packages and buying stamps.
  • Maintained accurate records of all incoming and outgoing mail items.
  • Verified addresses on envelopes before delivery to ensure accuracy of destination.
  • Performed data entry duties for tracking mail and other related activities.

Ticket Agent

NY Waterway
Hoboken, NJ
03.2020 - 10.2020
  • Checked tickets, collected fares, and issued change to passengers.
  • Inspected boat for safety hazards or issues prior to departure.
  • Assisted passengers with boarding and disembarking the boat safely.
  • Provided on-board announcements regarding stops, delays, and transfers.
  • Responded to customer inquiries and complaints in a professional manner.
  • Ensured that all operating rules were followed at all times.

Customer Service Representative

C3 Customer Contact Channels
Las Vegas, NV
11.2019 - 05.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Appointment Scheduler

PSI
Las Vegas, NV
05.2017 - 11.2019
  • Answered incoming calls from potential new patients and existing Customer inquiries.
  • Maintained accurate records of Customer appointments in computer system.
  • Provided clear instructions to Customer regarding their upcoming visits.
  • Managed a high volume of emails related to appointment scheduling requests.

Education

High School Diploma -

St . Anthony High School
Jersey City
01-2013

Skills

  • Budget Planning
  • Correspondence Management
  • Data Analytics
  • Sales understanding
  • Payment plans
  • Compliance understanding
  • Data Entry
  • Accounts Receivable
  • Customer Relations

Timeline

Account Associate

VXI Global Solutions- AT&T BLUE
12.2022 - 03.2024

Ticket Agent

NY Waterway
03.2020 - 10.2020

PSE Clerk

United States Post Office
01.2020 - 10.2022

Customer Service Representative

C3 Customer Contact Channels
11.2019 - 05.2020

Appointment Scheduler

PSI
05.2017 - 11.2019

High School Diploma -

St . Anthony High School

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Termara Hardy