Termara Hardy
Montclair,NJ
Summary
Stay on top of accounting needs by proactively updating journal entries, financial schedules and budget tracking reports. Diligent accounting and office administrative professional with over 7 years of experience Customer relations settings. Highly organized, hardworking and accuracy-driven.
Overview
7
7
years of professional experience
Work History
Account Associate
VXI Global Solutions- AT&T BLUE
Montclair , NJ
12.2022 - 03.2024
- Developed and maintained relationships with clients to ensure their satisfaction with services provided.
- Maintained accurate records of all transactions within the accounting system software.
- Researched discrepancies between bank statement balances and general ledger balances.
- Processed customer payments via wire transfer or ACH payment methodologies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed customized financial solutions for client , addressing their unique needs and concerns .
PSE Clerk
United States Post Office
Jersey City , NJ
01.2020 - 10.2022
- Organized mail into appropriate categories and sorted them according to post office regulations.
- Scanned documents for mailing purposes and generated labels for outgoing items.
- Assisted customers with their postal needs, such as sending packages and buying stamps.
- Maintained accurate records of all incoming and outgoing mail items.
- Verified addresses on envelopes before delivery to ensure accuracy of destination.
- Performed data entry duties for tracking mail and other related activities.
Ticket Agent
NY Waterway
Hoboken , NJ
03.2020 - 10.2020
- Checked tickets, collected fares, and issued change to passengers.
- Inspected boat for safety hazards or issues prior to departure.
- Assisted passengers with boarding and disembarking the boat safely.
- Provided on-board announcements regarding stops, delays, and transfers.
- Responded to customer inquiries and complaints in a professional manner.
- Ensured that all operating rules were followed at all times.
Customer Service Representative
C3 Customer Contact Channels
Las Vegas , NV
11.2019 - 05.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Appointment Scheduler
PSI
Las Vegas , NV
05.2017 - 11.2019
- Answered incoming calls from potential new patients and existing Customer inquiries.
- Maintained accurate records of Customer appointments in computer system.
- Provided clear instructions to Customer regarding their upcoming visits.
- Managed a high volume of emails related to appointment scheduling requests.
Education
High School Diploma -
St . Anthony High School
Jersey City01-2013
Skills
- Budget Planning
- Correspondence Management
- Data Analytics
- Sales understanding
- Payment plans
- Compliance understanding
- Data Entry
- Accounts Receivable
- Customer Relations
Timeline
Account Associate
VXI Global Solutions- AT&T BLUE
12.2022 - 03.2024
Ticket Agent
NY Waterway
03.2020 - 10.2020
PSE Clerk
United States Post Office
01.2020 - 10.2022
Customer Service Representative
C3 Customer Contact Channels
11.2019 - 05.2020
Appointment Scheduler
PSI
05.2017 - 11.2019
High School Diploma -
St . Anthony High School
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