Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Termekia Daniel

Birmingham,AL

Summary

Accomplished Collateral Release Specialist with a proven track record at Regions Bank, enhancing product time-to-market and workflow efficiency through deployment strategies and teamwork. Expert in risk management and quality assurance, with a knack for fostering professional growth and improving team communication. Skilled in customer service and automated testing, achieving significant process improvements and stakeholder satisfaction.

Overview

24
24
years of professional experience

Work History

Collateral Release Specialist

Regions Bank
08.2008 - Current
  • Reduced time-to-market for products by closely coordinating with cross-functional teams.
  • Developed detailed release plans, resulting in a more organized and efficient workflow.
  • Monitored release performance to identify areas of improvement and implement corrective actions.
  • Improved communication among team members by conducting regular progress meetings.
  • MLSC Commerical Release
  • Loan Documents Requests
  • Assisted in training new employees on release procedures, contributing to their professional growth within the organization.
  • Managed risks associated with releases by implementing thorough testing and quality assurance measures.
  • Enhanced release efficiency by implementing streamlined processes and procedures.
  • Release different collateral such as ucc's, titles,stock bonds, life insurance.
  • Serving as a liaison between loan officers and title companies.
  • Approved branch loans.
  • Send loans to laon officer for approval.
  • Sales & services approvals
  • Team Specialist
  • Training in lending services
  • Works in level 3, acls, acaps, crg reports and report manager.

Customer Service Representative Team Lead

Wachovia Bank
03.2002 - 05.2008
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
  • Improved overall call center performance with effective coaching and feedback to team members.
  • Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
  • Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.

Insurance Claims Specialist

AllState
05.2000 - 02.2002
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
  • Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
  • Followed up with customers on unresolved issues.

Education

No Degree - Psychology

Alabama State University
Montgomery, AL
05.2021

Skills

  • Deployment Strategies
  • Teamwork and Collaboration
  • Customer Service
  • Automated testing
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Team building

Accomplishments

I completed and received certificate for the ELITE Program

Timeline

Collateral Release Specialist

Regions Bank
08.2008 - Current

Customer Service Representative Team Lead

Wachovia Bank
03.2002 - 05.2008

Insurance Claims Specialist

AllState
05.2000 - 02.2002

No Degree - Psychology

Alabama State University

Similar Profiles

CREATE PROFILE
Termekia Daniel