Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Ternisha Blackmon

Ellenwood,GA

Summary

Dynamic leader with proven expertise in team leadership and complex problem-solving, honed at Captain's Ds. Excelled in enhancing customer satisfaction and employee engagement, significantly reducing staff turnover. Skilled in MS Office and verbal communication, adept at fostering a positive work environment and driving organizational success.

Overview

6
6
years of professional experience

Work History

Manager

Captain's Ds
07.2024 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Personal Care Assistance

Angelspch22@gmail.com
03.2022 - 07.2024
  • Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
  • Improved patient well-being by providing compassionate and attentive personal care assistance during the COVID-19 pandemic.
  • Provided personal care assistance for clients with physical disabilities, ensuring their comfort and dignity in every interaction.
  • Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.

Boys Home. Level 4

Fellow Leadership Service
04.2019 - 02.2023
  • Adapted quickly to changing weather conditions or unexpected challenges, maintaining consistent progress on assigned tasks.
  • Conducted thorough pre-drilling assessments to identify potential hazards or obstacles for timely project completion.
  • Coordinated closely with other crew members for efficient execution of tasks, fostering strong teamwork on site.
  • Utilized GPS technology for precise positioning of boreholes, guaranteeing accuracy in project outcomes.

Working With Austim Kids

Brandon Carter
02.2019 - 03.2022
  • Maintained clean, safe, and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.

Manager in Charge

Dominoes
04.2024 - Current
  • Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
  • Enhanced employee engagement with regular feedback, recognition programs, and career development support.
  • Led cross-functional teams to streamline operations and successfully achieve organizational goals.
  • Created a positive work environment by fostering open communication and encouraging employee development opportunities.

Education

GED -

Wallace College
Troy Ala
04.2000

Skills

Team Leadership

  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Performance Management
  • Business Administration
  • Marketing
  • Key Performance Indicators
  • Decision-Making
  • Multitasking
  • Hiring and Training
  • Training and Development
  • Employee Coaching and Mentoring
  • Good Judgment
  • MS Office

Timeline

Manager

Captain's Ds
07.2024 - Current

Manager in Charge

Dominoes
04.2024 - Current

Personal Care Assistance

Angelspch22@gmail.com
03.2022 - 07.2024

Boys Home. Level 4

Fellow Leadership Service
04.2019 - 02.2023

Working With Austim Kids

Brandon Carter
02.2019 - 03.2022

GED -

Wallace College

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Ternisha Blackmon