Hi, I’m
TERNITA S EVERETT
Rockford,IL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
years of professional experience
Work History
AmazonRockford
FC Associate
11.2021 - 06.2024
Job overview
- Ensured compliance with health and safety regulations in the workplace.
- Tracked shipments using online tools and updated records accordingly.
- Collaborated with other departments to provide excellent customer service.
Sam's ClubRockford, IL
Frontline Cashier
10.2021 - 11.2021
Job overview
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Assisted with purchases, locating items and signing up for rewards programs.
- Worked with hand-held devices to track inventory movements, locate merchandise and request new stock.
- Cleaned and stocked front end areas, including register changing tapes and ribbons.
- Complied with cash handling procedures to meet regional cashier variance policy.
Fast FuelRockford, IL
Cashier
11.2020 - 10.2021
Job overview
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
Concentric ABRockford, IL
Assembly Technician
04.2018 - 04.2020
Job overview
- Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
- Packaged finished products and prepared boxes, containers and pallets.
- Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Operated air, manual, and hydraulic tools to put together and align assemblies.
ConvergysJacksonville, NC
Customer Support Team Lead
07.2013 - 01.2018
Job overview
- Troubleshot, resolved or escalated technical issues based on individual customers' needs.
- Identified ways to streamline common requests and improve support processes to better serve customers' needs.
- Followed up on outstanding technical concerns to affect timely resolutions and restore customer confidence.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Consistently met service team sales targets and call handling quotas consistently.
NexxlinxJacksonville, NC
Retention Agent
02.2010 - 05.2013
Job overview
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Explained new products and services to customers.
- Received information regarding identified problems and devised responses to satisfy concerns.
- Compiled all calls and interactions into computer data system.
Education
Guilford High School
High School Diploma from General
1999
Skills
- Active Listening Customer and Personal Service
- Reading Comprehension Speaking
- Critical Thinking
- Customer service
- Decision Making
- Issue receipts
- Listening
- Problem Solving
- Speaking
- Reading
- Take messages
- Telephones
- Quality assurance checks
- Manpower planning
- Assembly processes
- Equipment and machine troubleshooting
- Documentation skills
- Knowledge of production processes
- Experience working assembly line
- Employee training
- Blueprint reading
- Testing procedures
- Equipment operation
- Skilled at maintaining records
- Order shipping
- Safety understanding
Timeline
FC Associate
Amazon
11.2021 - 06.2024
Frontline Cashier
Sam's Club
10.2021 - 11.2021
Cashier
Fast Fuel
11.2020 - 10.2021
Assembly Technician
Concentric AB
04.2018 - 04.2020
Customer Support Team Lead
Convergys
07.2013 - 01.2018
Retention Agent
Nexxlinx
02.2010 - 05.2013
Guilford High School
High School Diploma from General
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