Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terquavious Brown

Newnan,GA

Summary

Dynamic professional with a proven track record at Urban Air Adventure Park, excelling in guest reception and team collaboration. Expert in catering coordination and children's activities planning, enhancing party experiences by 30%. Skilled in menu presentation and maintaining high safety and quality standards. Demonstrates strong leadership and interpersonal skills, ensuring client satisfaction and compliance.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Pary Host

Urban Air Adventure Park
01.2021 - Current

Key Responsibilities:

  • Guest Welcome and Check-in: Greet arriving party guests with a positive attitude, check them in, and direct them to the designated party area.
  • Party Setup and Organization: Prepare the party space by setting up decorations, tables, chairs, and any necessary equipment according to party package details.
  • Activity Leadership: Lead and guide party guests through various park attractions, ensuring they follow safety guidelines and have a fun experience.
  • Safety Enforcement: Actively monitor guests to ensure compliance with safety rules on all attractions, including proper use of safety gear.
  • Parent Coordination: Communicate with parents/guardians regarding party schedule, food service, cake cutting, and any special requests.
  • Food Service: Assist with serving food and beverages to guests during the party, ensuring timely delivery.
  • Entertainment and Engagement: Create a lively atmosphere by incorporating fun activities, games, and music to keep guests entertained.
  • Clean-up and Reset: After the party, help with cleaning up the party area and resetting it for the next event.

Cafe Team Leader

Urban Air Adventure Park
01.2021 - Current
  • Quality Control: Maintain cleanliness and organization of the cafe, including food prep areas and dining space. Regularly taste food items to ensure quality standards are met. Monitor food presentation and ensure consistency across all orders.
  • Compliance: Adhere to all local health and safety regulations, including ServSafe food handling certification.
  • Customer Service Skills: Excellent communication and interpersonal skills to interact effectively with guests; Greet guests warmly, take orders accurately, and provide prompt service; Resolve customer issues quickly and professionally, ensuring guest satisfaction; Promote special promotions and upsell menu items to maximize sales.
  • Food Service Knowledge: Experience in food preparation and service, including knowledge of basic culinary techniques.
  • Flexibility: Willingness to work flexible hours, including weekends and holidays, to accommodate peak business periods.


Customer Service Representative (Seasonal)

Snow Tax Services
01.2020 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Cross-trained and provided backup support for organizational leadership.
  • Responded proactively and positively to rapid change.
  • Gathered and organized financial documents, including income statements, expense records, and receipts.
  • Input data into tax preparation software or spreadsheets.
  • Assisted in the preparation of various tax forms, including individual tax returns (Form 1040), corporate tax returns (Form 1120), and partnership tax returns (Form 1065).
    • Communicating with clients to gather necessary information and answer basic tax-related questions.
    • Maintaining confidentiality and data security of clients' financial information.
    • Assisting with general administrative tasks related to tax preparation.

Education

High School Diploma -

Langston Hughes High School
Fairburn, GA
05-2024

Skills

  • Reservation Planning
  • Catering Coordination
  • Menu Presentation
  • Guest Reception
  • Teamwork and Collaboration
  • Children's Activities Planning

Timeline

Pary Host

Urban Air Adventure Park
01.2021 - Current

Cafe Team Leader

Urban Air Adventure Park
01.2021 - Current

Customer Service Representative (Seasonal)

Snow Tax Services
01.2020 - Current

High School Diploma -

Langston Hughes High School
Terquavious Brown