Summary
Overview
Work History
Education
Skills
Timeline
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Terquila Thomas

Memphis,TN

Summary

Friendly Management skill Team Player Excellent Worker Great Customer Service Skills Authorized to work in the US for any employer Dedicated Grinder proficient in operating applicable equipment. Skilled in listening and following instructions with little oversight. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Finishing Machine Operator

Graphic Packaging International
Memphis, TN
11.2019 - 08.2024
  • Adjust machine controls or control media as necessary to produce specified finish on workpieces.
  • Clean and lubricate machines periodically according to maintenance schedules.
  • Maintain machine settings as specified by production orders.
  • Select appropriate wheels, belts or other abrasives based on the material being worked on.
  • Record production data such as quantity produced, material used and time required for each job run.
  • Conduct regular checks on all machine components for proper functioning.
  • Performed minor repairs on machines when needed.
  • Observe safety procedures when operating equipment and handling materials.
  • Load materials into feed mechanisms of machines manually or with hoists.
  • Performed routine maintenance on machines to ensure optimal performance.
  • Perform minor repairs and adjustments to maintain machines in good working order.
  • Understood and complied with plant environmental, health and safety, environmental and OSHA regulatory requirements.

Manager

Wendy’s
Memphis, TN
12.2018 - 06.2020
  • Responsible for directing other employees throughout their daily routines on their assigned shifts
  • Train new hire employees and the team leads and managers in training on their daily tasking and duties
  • To greet guests and interact with customers to make sure they have a satisfactory experience.
  • Provided leadership during times of organizational change or crisis situations.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Handler

Fedex
Memphis, TN
10.2017 - 08.2018
  • Responsible for using RF guns to scan packages and pack them in a FedEx shipment can to be sent out to the customers.

Front Desk Clerk

Quality Inn
Memphis, TN
03.2016 - 06.2018
  • Responsible for greeting guests entering and exiting the Inn, checking guests in and out, answering phone, making and canceling reservations.interacting with guests to make sure their stay was a satisfactory experience.
  • Monitored surveillance cameras in lobby areas to ensure safety of guests and staff members.
  • Scheduled wake-up calls for guests who requested them.
  • Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Verified identification for security purposes prior to issuing room keys.
  • Updated computer system with current guest information.
  • Prepared documents related to guest accounts including invoices, reservations.
  • Processed credit card, cash, and other forms of payment for guest accounts.

Shift Manager

Wendy’s
Memphis
03.2014 - 06.2017
  • Responsible for directing other employees throughout their daily routines on their assigned shifts and interact with customers to make sure that they have a satisfactory experience.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.

Packer & Shipper

Medline Industries
Memphis
  • Responsible for ordering tickets and process them by completing any required paperwork, locating items in the warehouse, moving them to processing and shipping area and scanning their barcodes.

Cashier & Customer Service

Wendy’s
Memphis
  • Responsible for handling cash, credit or check transactions with customers, counting money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.

Education

Melrose High School
Memphis, TN
05.2013

Skills

  • Friendly
  • Management skill
  • Team Player
  • Excellent Worker
  • Great Customer Service Skills
  • Machine Operation
  • Professionalism
  • Self Motivation
  • Team Collaboration
  • Team building
  • Reliability
  • Adaptability and Flexibility
  • Multitasking
  • Written Communication
  • Problem-solving abilities
  • Time management abilities
  • Quality Inspection
  • Equipment Operation
  • Production Data Reporting
  • Excellent Communication
  • Goal Setting
  • Decision-Making

Timeline

Finishing Machine Operator

Graphic Packaging International
11.2019 - 08.2024

Manager

Wendy’s
12.2018 - 06.2020

Handler

Fedex
10.2017 - 08.2018

Front Desk Clerk

Quality Inn
03.2016 - 06.2018

Shift Manager

Wendy’s
03.2014 - 06.2017

Packer & Shipper

Medline Industries

Cashier & Customer Service

Wendy’s

Melrose High School

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Terquila Thomas