Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terquois Merritt

Bedford,OH

Summary

Healthcare professional prepared to excel in patient care and administrative duties. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

19
19
years of professional experience

Work History

Patient Service Specialist III

Cleveland Clinic
07.2023 - Current
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks
  • Provided exceptional customer service to patients, caregivers, and all other callers.
  • Perform patient registration, insurance verification, and maintain confidential patient information.
  • Assist patients with scheduling appointments and language interpreters when needed.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Provided exceptional customer service, resolving patient complaints promptly
  • Function as a subject matter expert (SME) and act as a resource for training new caregivers.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Identify and report scheduling barriers
  • Assist with special projects when needed

Patient Service Specialist II

Cleveland Clinic
10.2019 - 07.2023
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Provided exceptional customer service to patients, caregivers, and all other callers.
  • Perform patient registration, insurance verifications, and maintain confidential patient information.
  • Assist patients with scheduling appointments and language interpreters when needed.
  • Managed high call volumes by effectively triaging incoming request to appropriate departments or personnel.
  • Provided exceptional customer service, resolving patient complaints promptly and professionally.

Assistant Manager

Mr. Chicken
09.2006 - 11.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Calculate timecards and process employee payroll
  • Maintain inventory control of all products while enforcing proper food sanitation procedures.

Education

High School Diploma -

Bedford High School
Bedford, OH
06.2007

Skills

  • Data entry
  • Proficient in Microsoft, Excel, and Epic system
  • Capable problem solver
  • Good communication and Interpersonal skills

Timeline

Patient Service Specialist III

Cleveland Clinic
07.2023 - Current

Patient Service Specialist II

Cleveland Clinic
10.2019 - 07.2023

Assistant Manager

Mr. Chicken
09.2006 - 11.2021

High School Diploma -

Bedford High School

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