Terra Bowens
Portland,OR
Summary
Program and facility operations experience Public speaking abilities Diversity and advocacy supporter Administrative Office Skills (computer, multi-phone lines, database, copiers, fax, filing) Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
General Shelter Staff
Multnomah County, Isolation Motels
12.2021 - 02.2023
- Collaborate with rapid response team and site managers to respond to critical care needs of guests.
- Offer daily emotional and peer support to guests with solution-focused interventions.
- Connect guests to local resources, address barriers to access, and help guests formulate their discharge plans.
- Maintain safe shelter environment by providing stable presence; use conflict resolution and crisis intervention skills when necessary.
- Follow safety and sanitation protocols and adhere to COVID-19 safety measures.
- Help guests of color feel welcome and safe.
- Distribute food and beverages with friendly customer service.
- Serve as informal leadership, helping coworkers with difficult situations and offering support to better shelter processes.
- Coordinated with different service providers to meet clients' individual needs.
- Facilitated community outreach to expand participation and support.
- Helped create comprehensive program to meet guest needs.
Peer Wellness Case Manager
Bud Clark Commons
01.2018 - 01.2020
- Followed harm reduction model for syringe exchange
- Provided trauma informed mental health interventions to support clients with severe and persistent mental illness.
- Coordinate care as part of interdisciplinary team.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Provided leadership, guidance and support to staff members.
- Partnered with local organizations to expand access to social and community services.
- Participated in community events to promote services and engage with public.
- Established and maintained relationships with key stakeholders.
- Collaborated with partner agencies to teach and share best practices and innovative homeless services and housing model
- Researched best practices and developed strategies to improve program outcomes.
- Managed volunteer programs focused on providing community services to underserved populations.
- Attended monthly supervision and contributed to group supervision with focus on best practices
Mentor
Volunteers of America
01.2016 - 01.2018
- Provided case management and substance abuse counseling for folks with substance abuse disorders.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Supported clients in their treatment process and created action plans to graduate services.
- Corresponded regularly with Probation and Parole officers to provide progress and treatment updates.
- Facilitated required weekly Mentor support groups.
- Created and maintained invoices for client purchases.
- Completed billable case notes and clinical documentation; used OWITs.
- Completed debriefings with outside partner agencies as part of wraparound care.
- Used de-escalation and trauma informed care to reduce emergency room visits, detox referrals and hospitalizations.
- Regularly practiced motivational interviewing and applied stages of change
- Helped client prepare and manage outstanding legal issues (arrests, absconds and potential sanctions)
- Assisted mentees in developing self-confidence and positive self-image.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Provided guidance on stress management and grounding techniques to reduce overwhelm
Lead Residential Advocate
Transition Projects Women's Shelter
01.2014 - 01.2016
- Provided shelter services to women facing housing insecurity
- Documented data and completed accurate updates to case records and shelter incident reports
- Provided hygiene kits and manage volunteers food distribution
- Staff to supports with housing resources
- Coordinated with community partners and Department of Human Services
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Supported women surviving domestic violence and PTSD.
- Utilize crisis intervention skills when necessary.
- Documented data and completed accurate updates to case records.
Residential Advocate, Residential Counselor
Janus Youth Programs
01.2013 - 01.2015
- (RC)
- Janus Youth programs are responsible for coordinating care and providing guidance and operational support to youth experiencing housing insecurity.
- Conducted suicide assessments.
- Utilized Motivational Interviewing
- Facilitated activity therapies and community engagement.
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Provided crisis management and intervention during emergency situations.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
Education
Qualified Mental Health Associate (QMHA) -
Central City Concern
Portland, OR2019
Certified Alcohol And Drug Counselor Candidate -
Volunteer Of America
Portland, Or2018
Certified Recovery Mentor (CRM) -
Volunteers Of America
Portland, OR2017
Government Alliance On Race And Equity Attendee - Social Services
Multnomah County
Portland, Or2017
Assertive Engagement Training - Social Services
Multnomah County
Portland, Or2017
Trauma Informed Awareness Training - Social Services
Volunteer Of America
Portland, OR 2016
GED -
Portland Opportunities Industrialization Center
Portland, OR 2006
Skills
- Crisis Intervention
- Data Entry
- Active Listening
- Coordinating Referrals
- Group Sessions
- Safety Protocols
- Shelter Arrangements
- New staff training
- Coaching staff management
- Community Service Programs
- Intake Coordination
- Meeting Participation
- Community Referrals
- Client Retention
- Client Goal Planning
- Substance Abuse Treatment
- Program Operations
- Documentation Requirements
- Group Activities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
General Shelter Staff
Multnomah County, Isolation Motels
12.2021 - 02.2023
Peer Wellness Case Manager
Bud Clark Commons
01.2018 - 01.2020
Mentor
Volunteers of America
01.2016 - 01.2018
Lead Residential Advocate
Transition Projects Women's Shelter
01.2014 - 01.2016
Residential Advocate, Residential Counselor
Janus Youth Programs
01.2013 - 01.2015
Qualified Mental Health Associate (QMHA) -
Central City Concern
Certified Alcohol And Drug Counselor Candidate -
Volunteer Of America
Certified Recovery Mentor (CRM) -
Volunteers Of America
Government Alliance On Race And Equity Attendee - Social Services
Multnomah County
Assertive Engagement Training - Social Services
Multnomah County
Trauma Informed Awareness Training - Social Services
Volunteer Of America
GED -
Portland Opportunities Industrialization Center
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