Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terra Brown

Brooklyn,NY

Summary

Experienced and dynamic sales associate with a proven track record of success in the retail industry. Strong leadership qualities, adept at organizing and prioritizing tasks effectively. Specializes in sales, customer satisfaction, and ensuring a positive shopping experience for all patrons. Service-driven professional with over two decades of experience in retail, demonstrating expertise in business operations, exceptional communication skills, and efficient time management abilities. Known for handling responsibilities with precision and speed.

Overview

29
29
years of professional experience

Work History

Retail sales associate

Ikea
05.2008 - Current
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.

Retail assistant manager

Blockbuster video
06.2008 - 03.2008
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Establish credit policies and operating procedures.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Retail sales associate

Ladies Footlocker
04.1996 - 08.1999
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Inventory stock and requisition new stock.

Education

High School Diploma - Business

Easter District High School
Brooklyn, NY
08.1988

Skills

  • Public speaking skills
  • Sales and promotion skills
  • Customer service expertise
  • Effective listening
  • Logical problem-solving
  • English proficiency
  • Analytical decision-making
  • Effective time management
  • Public safety operations

Timeline

Retail assistant manager

Blockbuster video
06.2008 - 03.2008

Retail sales associate

Ikea
05.2008 - Current

Retail sales associate

Ladies Footlocker
04.1996 - 08.1999

High School Diploma - Business

Easter District High School

Similar Profiles

CREATE PROFILE
Terra Brown